CRM Solutions Lead (SAP / Salesforce / Dynamics)
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Overview
Job Description
Lisle, IL (On-site) | Full-timeWe’re looking for a CRM Solutions Lead who thinks beyond tools — someone who can design and evolve enterprise CRM systems across platforms.
This role is for a systems thinker with experience in platforms like Salesforce, SAP, Microsoft Dynamics, Oracle CRM, or similar — and an interest in expanding into SAP Sales Cloud / Service Cloud.
What you’ll do
- Lead solution design for enterprise CRM implementations (Sales, Service, Customer Experience)
- Translate business needs into scalable system architecture and data flows
- Define integration approaches (ERP, eCommerce, data platforms, middleware, APIs)
- Drive CRM transformation initiatives across multiple systems and stakeholders
- Facilitate workshops with business and technical teams to shape solutions
- Contribute to architecture decisions, trade-offs, and system design standards
- Guide implementation teams and ensure alignment with long-term architecture
- Mentor team members and help build internal CRM and SAP Cloud capabilities
What we’re actually looking for
- Experience with enterprise CRM platforms:
- Salesforce (Sales Cloud / Service Cloud)
- SAP (CRM, S/4, Sales/Service Cloud)
- Microsoft Dynamics 365
- Oracle CX or similar
- Strong understanding of:
- CRM processes (Sales, Service, Customer Lifecycle)
- System integrations (APIs, middleware, data sync)
- Enterprise system design/architecture thinking
- Experience working in:
- consulting
- system implementation
- or complex cross-functional environments
- Ability to lead discussions around:
- solution design
- architecture decisions
- system trade-offs
- Strong stakeholder management and communication skills
Important (read this if you’re hesitating)
You do NOT need prior SAP Sales/Service Cloud experience.
If you’ve worked with Salesforce, Dynamics, Oracle, or other CRM platforms and understand how to design systems, we’ll support your transition into SAP.
Nice to have
- Experience leading CRM implementations as:
- Solution Architect
- CRM Lead
- Senior Consultant
- Exposure to:
- ERP integrations (SAP, Oracle, etc.)
- Customer data platforms/data lakes
- eCommerce / CPQ / Order-to-Cash flows
- Background in CRM transformation or migration projects
Location & setup
- Based in Lisle, IL (on-site)
- Occasional travel depending on project needs
Why this role
- Work on high-impact CRM transformation programs
- Grow into a Solution Architect / Architecture Lead role
- Expand into SAP Cloud ecosystem with real project exposure
- Influence how enterprise CRM systems are designed — not just implemented#CRMArchitect #CRMSolutionsLead #SolutionArchitect #SalesforceArchitect #Dynamics365Architect #SAPCRM #SAPSalesCloud #SAPServiceCloud #CRMIntegration #EnterpriseArchitecture #CustomerExperience #CX #ERPIntegration #API #Middleware #DigitalTransformation
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
