CSD Helpdesk
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$85,000-$105,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Delta Solutions and Strategies is seeking highly skilled and motivated candidates to join a high-performance team to support US Space Command (USSPACECOM) J6 as Customer Service Desk (CSD Helpdesk) Administrators. CSD Helpdesk Admins provide computer network systems and client support services to operate and maintain LAN’s and stand-alone systems/intranets. They will also assist with and perform tracking, proper assignment and coordination of tickets submitted by the customer as well as reporting status.
Anticipated award mid-June and start July/August
What you will be doing:
- Work within a team of CSD Help Desk Administrators to coordinate helpdesk activities, ensure cross-team and cross-building coordination, properly allocate resources across facilities to ensure response times are met, and coordinate with other technical support teams (Mobile Support Technicians, Executive Communications Administrators) as needed.
- Operate, maintain, and provide input to USSPACECOM J6 IT systems, infrastructure, and related software/hardware resources
- Analyze helpdesk metrics to identify trends and recommend improvements to reduce downtime and enhance user support
- Lead technical troubleshooting and configuration efforts on military-managed desktops, mobile devices, printers, and peripherals
- Exercise independent judgment to diagnose and implement solutions for issues on SIPR, NIPR, and JWICS networks
- Maintain and improve endpoint management standards, including imaging, configuration, and deployment workflows
- Coordinate with system/capability owners and IT leadership to resolve software/network issues beyond local administrative access
- Assist in the development and refinement of SOPs and IT process documentation for classified systems
- Ensure proper handling and accountability of IT hardware through full lifecycle management and DoD disposal policies
- Support IT posture during real-world and exercise-based contingency operations
- Track and manage tickets using USSPACECOM’s helpdesk system and serve as a technical liaison between users and capability owners
What you will need:
- A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science.
- Excellent customer service skills including customer relationships, responsiveness, timely resolution of job tickets, and the ability to problem-solve creatively in time-sensitive situations Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 Intermediate.
- Experience with unclassified network enterprise, classified Secret network enterprise, Secret Releasable LANs, TS-SCI LAN, the gateway servers.
- Experience providing service desk and job control functions, solving issues and configurations on military devices such as desktops, mobile devicesand printers. Experience performing trend analysis on fielded equipment and systems to identify adverse equipment performance.
- Required: Comp TIA Security+ certification
- Desired: Cloud+, GICSP, GSEC, or SSCP
- Clearance: TS/SCI and SAP clearance required
Delta Solutions & Strategies offers a generous benefits package to include medical, dental, vision, life insurance, 401(k), PTO, paid holidays, parental, military, and jury duty paid leaves.
In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this position is $85,000-$105,000. Please note that the salary information is a general guideline only. Delta Solutions & Strategies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
We are an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices based on race, sex, age, disability, veteran status, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items. EEO/AAP, M, F, V, D
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FAQs About CSD Helpdesk Jobs at Delta Solutions & Strategies
What is the work location for this position at Delta Solutions & Strategies?
This job at Delta Solutions & Strategies is located in Colorado Springs, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Delta Solutions & Strategies?
Candidates can expect a pay range of $85,000 and $105,000 per year.
What employment applies to this position at Delta Solutions & Strategies?
Delta Solutions & Strategies lists this role as a Full-time position.
What experience level is required for this role at Delta Solutions & Strategies?
Delta Solutions & Strategies is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Delta Solutions & Strategies for this role?
Delta Solutions & Strategies offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Paid Vacation, Parental and Family Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Delta Solutions & Strategies?
You can apply for this role at Delta Solutions & Strategies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.