CSR - Electrical, HVAC, or Plumbing

B&J Plumbing, Heating, and AirWilson, NC

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

B & J Pluming, Heating, and Air Conditioning is looking for an experienced Customer Service Representative with a background in HVAC, plumbing, or electrical to join our growing team. This is a great opportunity for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer experiences. We offer strong benefits, a supportive team culture, and a company that truly values its employees. If you’re organized, customer-focused, and want to be part of a company where your work makes an impact every day, we’d love to meet you.

Responsibilities:

Answer incoming customer calls and respond to inquiries in a professional, friendly manner.
Schedule service appointments for HVAC and plumbing customers accurately and efficiently.
Communicate with customers regarding appointment confirmations, updates, and follow-ups.
Provide basic troubleshooting guidance and route calls appropriately when needed.
Maintain accurate customer and job information in scheduling software (ServiceTitan experience a plus).
Resolve customer concerns or escalate issues to management when necessary.
Collaborate with Dispatch, Sales, and Field Teams to ensure a seamless customer experience.
Follow standard operating procedures and company guidelines for call handling and documentation.
Assist with outbound calls for appointment confirmations, reminders, and customer follow-ups

Qualifications:

One (1)+ years of customer service, or call center experience in HVAC, plumbing or electrical required.
Ability to work onsite in the office on a daily basis.
Must be able to pass a background check
Strong typing skills with a high level of accuracy.
Experience using ServiceTitan is highly preferred.
Strong communication and interpersonal skills
Excellent multitasking and organizational abilities
Positive attitude with a customer-first mindset
Ability to remain calm and professional in a fast-paced environment
Proficient with computers, scheduling software, and phone systems

Please submit a copy of your resume for consideration.

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FAQs About CSR - Electrical, HVAC, or Plumbing Jobs at B&J Plumbing, Heating, and Air

What is the work location for this position at B&J Plumbing, Heating, and Air?

This job at B&J Plumbing, Heating, and Air is located in Wilson, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at B&J Plumbing, Heating, and Air?

Employer has not shared pay details for this role.

What employment applies to this position at B&J Plumbing, Heating, and Air?

B&J Plumbing, Heating, and Air lists this role as a Full-time position.

What experience level is required for this role at B&J Plumbing, Heating, and Air?

B&J Plumbing, Heating, and Air is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at B&J Plumbing, Heating, and Air?

You can apply for this role at B&J Plumbing, Heating, and Air either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.