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CSR Dental

Mott Children's Health CenterFlint, Michigan
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Responsive recruiter
Become part of a mission-based center of pediatric excellence with an award-winning culture and excellent benefits. We have been named a 
Top Non-Profit to Work For five years running by the Non-Profit Times, an award based on feedback from our employees and were recognized as a Flint-Genesee Top 10 Employer and 
We are currently seeking a Dental CSR to join our Team. As a Dental CSR (Client Services Representative), you will greet and assist clients/family as they enter the Child & Adolescent Dentistry department and register clients in Dentrix. You will also prepare and maintain client electronic and department records, determine eligibility for services, answers multi-line telephone, schedule appointments, and perform assigned clerical duties.
ESSENTIAL JOB FUNCTIONS
Clerical
  • Answer multi-line telephone, screen calls, and direct calls/messages as appropriate.
  • Greet, assist, and route clients/visitors as they enter the department.
  • Prepare client record utilizing department guidelines and update consent forms, insurance information, and demographic information regularly.
  • Review electronic client record prior to scheduled appointment assuring that information is up to date, making corrections and flagging for updates when necessary.  
  • Perform clerical duties, data entry, statistical reporting, word processing, photocopying, email correspondence, faxing, and ordering supplies as requested.
  • Coordinate transportation and translation services as needed. 
Enrollment
  • Determine client eligibility for services through review of income and demographic information.
  • Verify and register client demographic and insurance information into Dentrix.
  • Inform client of eligibility for coverage of services by third-party payers and assists in completion of carrier/program specific enrollment forms.
  • Assist new clients with completion of health history form and determination of need for additional MCHC services, working collaboratively with MCHC departments to assure client access, when needed.
  • Following department guidelines, schedule client appointments and notify appropriate provider of missed client appointments taking appropriate action when necessary.
  • Assure that pre-authorization for special services has been obtained and attached appropriately to client claim.
OTHER RESPONSIBILITIES
  • Attend monthly department staff meetings and other meetings as assigned.
  • Other job-related duties as assigned.
  • May assist, as needed in operatories/exam rooms, with sterilization, restocking supplies, organization of materials, instruments, records, and general cleanliness.
QUALIFICATION STANDARDS
  • High school diploma or equivalent required.
  • Requires a minimum of one year clerical/administrative support work experience in dental or healthcare, with preference given for dental experience.
  • Work experience in a digital/paperless office is preferred.
  • Working knowledge of Dentrix is preferred.
  • Basic computer skills required with: Microsoft Word, Outlook, and EHR/EMR/EDR.
  • Analytical ability to collect and interpret data to prepare reports based on findings, basic math, and accounting skills to accurately balance and maintain a client billing/accounts receivable system. 
  • Must have communication and interpersonal skills to effectively interact with administration, associates, community agency personnel, clients, and visitors.
  • Must have a reliable vehicle, a valid driver’s license with a satisfactory driving record and a minimum insurance coverage or available transportation to travel for the purposes of required Health Center business. 
Note: Persons with disabilities requiring reasonable accommodation to satisfy the requirements of the position may request a copy of the MCHC Reasonable Accommodation policy.  Request for reasonable accommodation will be reviewed and evaluated on a case-by-case basis, with the understanding that the individual will be required to perform the essential functions of the position.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor are they intended to express or imply any contract of employment or any part thereof.

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FAQs About CSR Dental Jobs at Mott Children's Health Center

What is the work location for this position at Mott Children's Health Center?
This job at Mott Children's Health Center is located in Flint, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Mott Children's Health Center?
Employer has not shared pay details for this role.
What employment applies to this position at Mott Children's Health Center?
Mott Children's Health Center lists this role as a Full-time position.
What experience level is required for this role at Mott Children's Health Center?
Mott Children's Health Center is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Mott Children's Health Center for this role?
Mott Children's Health Center offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Parental and Family Leave, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Mott Children's Health Center?
You can apply for this role at Mott Children's Health Center either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.