CSS Social Services Coordinator

About GLFHC

Established in 1980, Greater Lawrence Family Health Center, Inc. (GLFHC) is a mission-driven, multi-site, non-profit organization serving the diverse communities of the Merrimack Valley. With over 700 employees, GLFHC is nationally recognized for excellence in community medicine and provides comprehensive care in family practice, pediatrics, internal medicine, geriatrics, and supportive services.

Position Summary

GLFHC is seeking a CSS Social Services Coordinator to support the Community Support Services (CSS) Department. This role is responsible for coordinating referrals, pre-visit planning, no-show monitoring, and performance reporting to improve patient access, service delivery, and program effectiveness. The Coordinator plays a key role in communication, data tracking, and operational support across departments.

Key Responsibilities

Referral Coordination

• Receive, log, and track referrals to CSS

• Communicate with referring providers, patients, and staff

• Prepare referral status reports for meetings

Pre-Visit Support

• Coordinate pre-visit planning and required documentation

• Track completion of pre-visit requirements

• Address missing information as needed

No-Show Monitoring & Reporting

• Track patient attendance for CSS services

• Prepare no-show reports and identify trends

• Support strategies to reduce missed appointments

Performance Monitoring & Data Reporting

• Collect and analyze referral, attendance, and outcome data

• Prepare monthly, quarterly, and ad-hoc reports

• Support quality improvement and compliance efforts

New Hire Training & Preparation

• Prepare onboarding materials and system access

• Support training on workflows and procedures

• Provide guidance during orientation

Administrative & Program Support

• Assist with scheduling, meetings, and documentation

• Maintain accurate records in EHR and program databases

• Support communication across CSS and other departments

Experience

• Minimum 2 years in healthcare, community services, or administrative support preferred

• Strong organizational and data management skills

• Proficiency in Microsoft Excel, Word, and Outlook

• Experience with EHR systems preferred

• Strong verbal and written communication skills

• Valid Massachusetts Driver’s License and reliable transportation

Education & Certifications

• Degree in Human Services, Public Health, Healthcare Administration, or related field preferred

• Combination of education and experience considered

• Bilingual/Bicultural (Spanish/English) strongly preferred

• Medical Interpreter Certification (or completion within 12 months)

• Community Health Worker Certificate (or completion within 12–18 months)

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.