Customer Account Manager

Customer Service Representative

Our client in the Keene, NH area is seeking to hire a Customer Service Representative on a temp-to-hire basis.

This is an excellent opportunity for someone who enjoys variety in their day, working directly with customers, and being an important part of a close-knit team. You'll play a key role in supporting office operations, guiding customers through the order process, and helping ensure projects are completed accurately and on time.

Your qualifications for the Customer Service Representative position are:

• High school diploma required*
• 2+ years of previous customer service, administrative, or office support experience*
• Strong verbal and written communication skills*
• Proficiency with Microsoft Office and general computer applications*
• Exceptional organizational skills and attention to detail*
• Ability to multitask, prioritize responsibilities, and meet deadlines*
• Professional telephone manner and customer-focused approach*
• Dependable, self-motivated, and able to work independently while collaborating with a team

Benefits you will receive as the Customer Service Representative:

• Pay range of $18.00-$20.00 per hour
• Monday-Friday schedule, 9:00 AM-5:00 PM*
• Occasional Saturday events available with time-and-a-half pay
• Health insurance with 50% employer-paid employee coverage*
• Dental and vision insurance*
• Short-term disability coverage*
• One week of PTO to start*
• Employee product discounts*
• Opportunity for permanent employment and career growth

For the Customer Service Representative position, your duties and responsibilities will include:

• Serve as the primary point of contact for customer calls, inquiries, and requests*
• Guide customers through the ordering process, including product selection, order details, and payments*
• Manage customer accounts and maintain accurate records and documentation*
• Coordinate with internal teams to ensure orders are completed accurately and on schedule*
• Review proofs and approvals with customers to ensure expectations are met*
• Resolve customer concerns professionally while delivering outstanding service*
• Support general office operations and administrative activities*
• Assist with special projects and additional responsibilities as needed

Ready to Apply?

If you meet the qualifications and are interested in this opportunity, we'd love to hear from you.

Call: 603.358.1000Apply Online: WWW.MASEMP.COMEmail: julie@masemp.com

We are here to help! For your convenience, Masiello Employment Services offers phone and video interviews/meetings. We can't wait to meet you!