Customer Account Specialist

Customer Account Specialist

Job Description Summary

Provide accurate and timely customer account support in a manufacturing and regulated environment. Responsible for order processing, shipping and inventory reporting, and customer communication to ensure accurate billing, shipments, and positive customer experience.

Job Responsibilities

• Enter, maintain, and update customer orders and data in the ERP system (JD Edwards/Oracle preferred).
• Review daily production, receipt, and shipment documentation for accuracy.
• Provide production, inventory, and shipment reporting to customers.
• Reconcile inventory discrepancies between internal systems and customer systems.
• Support end‑of‑month reporting and billing accuracy.
• Process customer shipping orders and verify inventory availability.
• Ensure DOT‑regulated Bills of Lading and Safety Data Sheets (SDS) accompany shipments.
• Communicate shipping instructions to internal teams and carriers.
• Respond to customer inquiries professionally and participate in routine customer calls.
• Maintain organized documentation per company and customer requirements.
• Serve as backup support for other Customer Account team members.

Required Qualifications

• Strong attention to detail and data accuracy.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong organizational and problem‑solving skills.

Preferred Qualifications

• Customer service or administrative experience.
• Experience in a manufacturing or regulated environment.
• Experience with ERP systems, preferably JD Edwards/Oracle.
• Associate's degree or equivalent work experience preferred.

Starting at $22.00 per hour.

Hours: 8am- 4:30pm Monday- Friday

Company Culture

We foster a collaborative, team-oriented environment focused on accountability, safety, and continuous improvement. Employees are encouraged to take initiative, contribute ideas, and work cross‑functionally to deliver high‑quality service and reliable results for our customers.

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

Land O'Lakes and our global entities support diversity in employment practices.

Neither Land O'Lakes, nor its affiliates or search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.

If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.