Customer Accounts Administrator

Who Are We?

Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

Customer Accounts Administrator at TSI

The Customer Accounts Administrator is responsible for creating, maintaining, and governing customer accounts in SAP, monitoring and managing customer-facing portals and supporting TSI.com registrations. This role ensures data accuracy, compliance, and smooth onboarding while serving as a bridge between Sales, Finance, Customer Support, and IT. The administrator will own end-to-end processes for customer master data, portal access, and updates, enabling clean transactions, timely billing and excellent customer experience.

What Will You Do?

In order to grow and build a successful career with TSI, you will be responsible for:

• Create and maintain customer master data (e.g., sold-to, ship-to, bill-to) in SAP. Ensure CRM data is consistent with ERP data. Execute data governance standards: naming conventions, duplicate prevention, and documentation of change history.
• Manage account onboarding workflows, approvals, and checklists with Sales/Finance/Legal (e.g., credit checks, tax certificates).
• Troubleshoot order-to-cash issues caused by master data (pricing, credit blocks, EDI mapping, billing failures).
• Perform periodic data audits and cleansing; manage mass updates via SAP tools (LSMW/MDG) or controlled templates.
• Administer customer portal accounts (e.g., Ariba, Coupa): user setup, access controls, profile updates, and credential management. Maintain portal content: contact info, payment methods, remittance details, product catalogs, etc.
• Monitor portal notifications and queues (e.g., onboarding tasks, RFQs, PO acknowledgements, ASN/EDI status) to ensure timely response. Partner with TSI accounting team to ensure timely invoice processing via portals.
• Act as primary liaison for customers' portal administration queries and self-service enablement. Track and resolve portal errors, submission failures, or configuration gaps; coordinate with IT on SSO or integration issues.
• Partner with Sales, Accounting, Customer Support, and IT on onboarding, account changes, and process improvements.
• Develop and maintain SOPs, knowledge base articles, and training materials for internal stakeholders.

What Do You Need?

Required

• High School diploma or GED with three years' experience in customer master data management, accounts receivable, or customer support.
• Demonstrated experience working in SAP Customer Master; familiarity with customer procurement portals or Business-to-Business(B2B) e-commerce platforms (e.g., Ariba, Coupa).

Desired

• 2-year degree (technical or Associates) with one year of experience in customer master data management, accounts receivable, or customer support

Knowledge, Skills and Abilities

• Strong customer service orientation with active listening and a solutions-focused approach
• Clear and professional verbal and written communication skills, with the ability to convey technical data concepts to non-technical stakeholders
• Proven ability to manage competing priorities and multiple workflows with accuracy and within deadlines
• High degree of integrity, discretion, and accountability in handling sensitive customer data
• Strong data management skills, including attention to detail, data quality standards, and audit readiness
• Working knowledge of manufacturing and service delivery environments, including order-to-cash processes
• Familiarity with B2B sales and customer account management practices
• High proficiency with Microsoft Office, particularly Excel for data validation, reconciliation, and reporting

What Can We Give You?

At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they're comfortable. The dress for your day policy allows employees' discretion to select appropriate dress for the business of each workday.

Pay & Benefits:

Competitive market salary from $50,000 - $56,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.
• Pay amount does not guarantee employment for any particular period of time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.