Customer Acquisition and Retention Specialist

Molly MaidCutler Bay, Florida

$18+ / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$18+/hour

Benefits

Paid Vacation

Career Development

Job Description

Benefits:

Bonus based on performance
Company car
Competitive salary
Free uniforms
Opportunity for advancement
Training & development
Paid time off

As a Customer Acquisition and Retention Specialist you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for preparing estimates within the scope of work while growing new relationships and cultivating existing relationships, ensures cleaning services are delivered to standard and accurately priced by inspecting job sites, aligning scope with client needs, and bridging quality, operations, and sales in our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Meet or exceed weekly, Monthly, quarterly and annual goals
Meet with customers to estimate cost of jobs and services
Follow up with prospective customers by phone or email
Prepare accurate reports in regards to mileage, customer estimate sheets, and customer follow-up
Inventory and order estimating supplies
Seek to continuously develop as a sales professional
Inspect job sites to ensure cleaning standards, scope, and specifications are being met consistently. Catch issues early and drive corrective action.
Use QC findings to refine future estimates, adjust scopes, and improve training or processes.

Job Requirements:
Strong written and verbal communication skills
Detail-oriented
Positive Attitude
Professional appearance and personality
Team player who can work independently

Benefits:

Paid vacation after 1 year of employment, and Bonuses when exceeding KPis.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Compensation: $18.00 per hour

When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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FAQs About Customer Acquisition and Retention Specialist Jobs at Molly Maid

What is the work location for this position at Molly Maid?

This job at Molly Maid is located in Cutler Bay, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Molly Maid?

Candidates can expect a pay range of $18 (per hour).

What employment applies to this position at Molly Maid?

Molly Maid lists this role as a Full-time position.

What experience level is required for this role at Molly Maid?

Molly Maid is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Molly Maid for this role?

Molly Maid offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Molly Maid?

You can apply for this role at Molly Maid either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.