Customer Advocate, Remote
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Overview
Job Description
Customer Advocate- Full-Time (Remote)
Disabled Veteran Solutions (DVS)
A Career With Purpose- Not Just a Job
Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization.
This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.
The Role
As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.
This is a fast-paced, structured environment requiring:
Real-time navigation of multiple web-based platforms
Accurate documentation across systems
Confident use of Microsoft Word, Excel, Outlook, and Teams
Strong written and verbal communication
Consistent adherence to process and compliance standards
Success in this role requires both compassion and technical precision.
Technical & Computer Proficiency (Critical Requirement)
This is not an entry-level computer role.
Candidates must be comfortable:
Navigating multiple browser windows simultaneously
Switching between systems while actively speaking with members
Documenting in real time without sacrificing call quality
Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently
Troubleshooting basic system or navigation issues independently
Candidates will be evaluated for computer proficiency during the hiring process.
Schedule & Training
Full-Time | 100% Remote | Monday-Friday
Shifts are 8 hours between 8:00 AM - 8:00 PM EST.
Training Schedule:8:00 AM - 4:30 PM EST100% mandatory attendance for the full 8-week program.
Permanent Schedule:Monday through Friday: 9:30 AM - 6:00 PM EST
Start Date: May 11, 2026
This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment.
Required Qualifications
High School Diploma (Associate degree or higher preferred)
Prior customer service experience handling complex or sensitive matters
Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
Ability to navigate multiple web-based systems simultaneously
Excellent attention to detail and organizational skills
Clear, professional written and verbal communication
Preferred Experience
High-volume or call-driven service environments
Healthcare, insurance, or medical terminology exposure
Advocacy-based roles such as social work or behavioral health
Customer-facing retail roles requiring problem resolution
Compensation & Growth
Competitive pay based on qualifications
Bonus opportunities
Comprehensive benefits package
Clear advancement pathways for high performers
Who Thrives Here
Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization.
If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply.
Join DVS - where your work matters and your career can advance.
A pre-employment drug screening and criminal background check are required prior to employment.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
