Customer Assurance Specialist - HVAC Support & Training

Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.

This is your opportunity to join AUER team as a Customer Assurance Specialist. This position is based out of our Milwaukee, WI location.

The Customer Assurance Specialist position is responsible for providing post sale customer support for the heating and cooling equipment that we sell.  They also get to share industry knowledge with our customers by presenting product training courses.

 WHAT'S IMPORTANT IN THIS ROLE?

1) Strong customer service skills: We need people that can readily adopt our "whatever it takes" culture and truly wish to help our customers.  Solving a customer's issues can be one of the most satisfying aspects of this job. 

2) Training abilities: Auer Steel conducts a wealth of training and we need someone willing to assume the role of being a strong trainer for our SE Wisconsin Market. General furnace and AC classes as well as small packaged RTU's are all part of this program.  This individual does not need to have intimate knowledge of our products coming in. We would send the right individual to factory and/or train the trainer classes so the trainer could become familiar and comfortable with the curriculum.  The ability to train and the desire to learn is more important to us than the individual's knowledge level coming in.

3) Leadership qualities: We are looking for someone who once comfortable with our procedures, can step up and take on a leadership role in Wisconsin. This person will set the tone in the department for superior customer service and professionalism, develop policies and procedures that support our goals as a company, and ensure that others within the department adopt and adhere to those policies.

WHAT DOES THE POSITION DO?

• Provide basic troubleshooting and installation assistance of HVAC/R equipment
• Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution
• Provide technical documentation to contractors, engineers and other personnel
• Guide callers to the appropriate field personnel if first-hand attention is required
• Document call information in the event additional follow-up is required
• Conduct training classes on basic installation and troubleshooting techniques.

WHAT IS REQUIRED?

• A positive attitude, a desire to help others and a demeanor that is not easily rattled under pressure.
• Exceptional communication and presentation skills.
• A desire to learn everything there is to know about assigned products
• Resourcefulness and vision.
• 3+ years of experience in the installation and service of HVAC/R equipment
• Strong written communication and customer service skills

WHY JOIN AUER STEEL?

Auer Steel is a wonderful, family owned company.  We have an excellent insurance plan, profit sharing,  competitive 401K plan and an approachable, engaged ownership group that is now in its third generation.

• Competitive Pay Based on Experience
• Comprehensive Benefits Package for Full-time Employees
• Flexible Work Schedules- Summer Flex Hours, First Shift, No Weekends
• Paid Time Off- Sick, Vacation, Personal, Jury Duty & Holidays
• Wellness Challenges, Incentives, and Coaching
• Retirement Plan Options w/a Company Match- No Waiting Period!
• AND SO MUCH MORE!

Auer Steel & Heating Supply Company is an Equal Opportunity Employer dedicated to promoting a culturally diverse workforce.