Customer Billing Administrator
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$18-$22/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Customer Billing AdministratorCorporate Office | Full-Time | On-SiteHelp Keep Billing Moving. Support Our Branches. Grow With ACTS.Who We AreAt ACTS Fleet Maintenance, we do more than repair vehicles—we help businesses stay productive, profitable, and safe on the road. Our team partners with commercial fleets across the region to provide preventive maintenance, inspections, repairs, and fleet solutions that reduce downtime and keep operations running smoothly.As our company continues to grow, we’re looking for a detail-oriented Customer Billing Administratorto support billing operations across our branch network. This role plays an important part in helping our teams close out completed work accurately, invoice customers promptly, and ensure payments and billing records are processed correctly across multiple systems.If you’re organized, dependable, and enjoy working behind the scenes to keep operations running smoothly, we’d love to meet you.The OpportunityAs a Customer Billing Administrator, you’ll support the billing and payment process for ACTS Fleet Maintenance’s branch operations from our corporate office. You’ll work closely with branch teams to ensure completed service work is invoiced accurately, customer payments are processed correctly, and billing is updated in fleet management and customer payment portals.This role is ideal for someone who is highly organized, comfortable managing details, and motivated by keeping processes accurate, timely, and consistent across a growing multi-branch business.What You’ll Do
- Process customer payments and maintain accurate payment records
- Email customer invoices promptly after services are completed
- Review completed service tickets and confirm invoices are closed and processed correctly
- Ensure billing information is entered accurately into customer and fleet management portals
- Monitor open billing items and follow up with branches to resolve missing information or incomplete documentation
- Verify that completed work orders are properly invoiced according to customer requirements and internal procedures
- Support billing activity across multiple branch locations and help maintain consistency in billing processes
- Communicate with branch personnel and internal teams regarding billing questions, invoice status, payment processing, and account documentation
- Research and help resolve billing discrepancies, invoice issues, or processing delays
- Maintain organized records of invoices, payment activity, and billing documentation
- Assist with process improvements as ACTS continues to expand its branch network
- You are highly detail-oriented and take pride in getting things right
- You are organized and able to keep up with multiple invoices, branches, and deadlines at once
- You communicate clearly and professionally with internal teams and customers
- You are comfortable working in systems, reviewing documentation, and following processes consistently
- You take ownership of your work and follow through to ensure billing is completed accurately
- You enjoy supporting operations and helping a growing business stay organized behind the scenes
- High school diploma or equivalent
- Strong administrative, billing, customer service, or office support experience
- Excellent attention to detail and organizational skills
- Strong written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Comfortable using computers, email, and business software systems
- Professional demeanor and commitment to accuracy and follow-through
- Hourly Rate: $18–$22 (depending on experience)
- Health Insurance – 50% company-paid employee coverage
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO)
- 401(k) with company match
- Career growth opportunities within a rapidly expanding company
- The opportunity to make a direct impact on the growth and success of the business
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FAQs About Customer Billing Administrator Jobs at Acts Fleet Maintenance
What is the work location for this position at Acts Fleet Maintenance?
This job at Acts Fleet Maintenance is located in Knoxville, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Acts Fleet Maintenance?
Candidates can expect a pay range of $18–$22 per hour for this role.
What employment applies to this position at Acts Fleet Maintenance?
Acts Fleet Maintenance lists this role as a Full-time position.
What experience level is required for this role at Acts Fleet Maintenance?
Acts Fleet Maintenance is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Acts Fleet Maintenance for this role?
Acts Fleet Maintenance offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Acts Fleet Maintenance?
You can apply for this role at Acts Fleet Maintenance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.