Customer/Billing Business Analyst
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Overview
Career level
Senior-level
Remote
Remote
Compensation
$55+/hour
Job Description
About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions. We believe in working collaboratively with our clients and employees to achieve success.
DS Technologies Inc is looking for Customer/Billing Business Analyst rolefor one of our premier clients.
Job Title: Customer/Billing Business Analyst
Location: Syracuse, NY or Waltham, MA / Remote
Job Type: ContractOnly W2
Job Description: We are seeking a Customer/Billing Business Analyst with strong experience in the energy/utilities domain to support National Grid. The ideal candidate will analyze, document, and validate business requirements for customer billing processes and collaborate closely with technical teams to ensure accurate system implementation.
Key Responsibilities:
- Gather, analyze, and document business requirements related to customer billing systems.
- Work with stakeholders to understand billing processes, account management, and payment workflows.
- Translate business requirements into functional specifications for development and testing teams.
- Support User Acceptance Testing (UAT) by validating billing scenarios and ensuring alignment with business rules.
- Identify process improvements and recommend solutions to enhance billing accuracy and efficiency.
- Collaborate with developers, testers, and project managers to ensure timely delivery of billing enhancements and fixes.
Required Skills / Qualifications:
- Strong experience as a Business Analyst in Customer/Billing processes, preferably in the energy/utilities sector.
- Knowledge of utility billing systems and customer account management.
- Strong analytical, documentation, and communication skills.
- Experience with requirements gathering, process mapping, and use case creation.
- Ability to work independently and effectively in a remote or hybrid environment.
Preferred:
- Experience with National Grid or other major energy utility companies.
- Familiarity with billing system implementations or upgrades.
This is a remote position.
Compensation: $55.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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FAQs About Customer/Billing Business Analyst Jobs at Cb
What is the work location for this position at Cb?
This job at Cb is located in Syracuse, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Cb?
Candidates can expect a pay range of $55 (per hour).
What employment applies to this position at Cb?
The employer has not provided this information. This may be discussed during the hiring process.
What experience level is required for this role at Cb?
Cb is looking for a candidate with "Senior-level" experience level.
Does Cb allow remote work for this role?
Yes, this position at Cb supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at Cb?
You can apply for this role at Cb either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.