Customer/Billing SME / Designer
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Overview
Career level
Senior-level
Remote
Remote
Compensation
$55+/hour
Benefits
Career Development
Job Description
About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions. We believe in working collaboratively with our clients and employees to achieve success.
DS Technologies Inc is looking for Customer/Billing SME / Designer rolefor one of our premier clients.
Job Title: Customer/Billing SME / Designer
Location: Remote
Job Type: ContractOnly W2
Job Description: We are seeking a Customer/Billing Subject Matter Expert (SME) / Designer with deep expertise in customer service and service order management to support National Grid. The ideal candidate will provide specialized guidance, functional support, and documentation while mentoring team members and ensuring high-quality service delivery.
Key Responsibilities:
- Expert Knowledge: Provide specialized insights in customer service processes and service order management.
- Technical Support: Resolve complex customer issues and provide functional guidance to support teams.
- Documentation: Assist in creating and maintaining project documentation, training materials, and process guides.
- Liaison: Coordinate with support and operational teams to ensure timely issue resolution.
- Mentoring: Train and mentor new associates during onboarding and knowledge transfer sessions.
- Knowledge Maintenance: Develop and maintain a deep understanding of customer-specific business environments, processes, and service level agreements (SLAs).
- Problem Resolution: Identify and resolve customer problems using defined procedures and document troubleshooting efforts.
Required Skills / Qualifications:
- Strong experience as a Customer/Billing SME in energy/utilities domain.
- Expertise in customer service processes, service order management, and billing systems.
- Strong problem-solving, analytical, and communication skills.
- Experience mentoring and training team members.
- Ability to work independently in a remote environment.
Preferred:
- Prior experience with National Grid or similar large energy utility clients.
- Familiarity with process documentation, training material development, and system design.
This is a remote position.
Compensation: $55.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Automate your job search with Sonara.
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FAQs About Customer/Billing SME / Designer Jobs at Cb
What is the work location for this position at Cb?
This job at Cb is located in Syracuse, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Cb?
Candidates can expect a pay range of $55 (per hour).
What employment applies to this position at Cb?
The employer has not provided this information. This may be discussed during the hiring process.
What experience level is required for this role at Cb?
Cb is looking for a candidate with "Senior-level" experience level.
Does Cb allow remote work for this role?
Yes, this position at Cb supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at Cb?
You can apply for this role at Cb either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.