Customer Care Agent - Service Department
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Overview
Job Description
Customer Care Agent
Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced service team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
A Customer Care Agent in our Service call center executes many of the business development strategies and best practices for the dealership. They serve as a communication hub for the dealership, handling phone, email, and text communication, shaping the customer experience, motivating customers to visit the dealership service department, and driving the customer retention.
Customer Care Agents are a key part of our company's vision, "to be so effective that we are able to be helpful to others" by giving service information and helping set appointments for our guests over the web or phone.
Why work at Flagstaff Nissan Subaru? Our mission is to exceed the expectations of our people and maintain their loyalty for a lifetime. We do this through the following promises we make to our employees:
- The promises we make to our employees:
- Unconditional dedication to excellence
- Honesty and integrity in all decisions
- Respecting the uniqueness of every individual
- Encouraging you to make a difference
- Championing your lifelong learning
- Supporting you and your family
- Giving back to your community
Benefits
- Medical and Dental
- Vision Insurance
- Life Insurance
- 401k
- Paid Training
- Employee discounts on products and services
We Offer
- Flexible schedule
- A comprehensive factory training program, paid in-house sales/service process training, and the chance to build a successful career with the highest-volume dealership in Flagstaff.
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions – keeping positive relationships with teammates, sales/service teams and dealership management
- Utilize CRM tracking system daily
Essential Job Requirements
- Self-motivation, a desire to succeed, and a positive attitude.
- Superior communication skills, both oral and written
- Strong email and phone presence is necessary
- Ability to handle heavy phone contact (80-100 calls per day)
- Organizational and time management skills.
- Ability to work with multiple software applications.
- Comfortable communicating with customers through phone, social media, email and text messages in a professional manner.
Skills
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
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