Customer Care Lead

DBA: Zeiss GroupIndia, TN

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Job Description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS' success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Proficiency in any ERP system & Proficiency in MS Office.
Customer services & support
Document customer complaints and escalations, report them appropriately, and work towards prompt resolution within defined TATs
Communicate daily with customers and internal teams via email, phone calls, and WhatsApp to ensure effective coordination and high-quality customer service.
People Management skills- Should have managed a large team (Span of control)of 20 or more .
Must be having customer care and operation skills and roles as direct responsibilities as experience. Logistics, delivery management skills
Provide relevant data and prepare regular reports for management or other departments as required to support decision-making.
Experience: 8-10 years
Language and communication skills- English & Tamil is a must.
Outstanding verbal and written communication skills, with professional phone and email etiquette for handling customer and partner inquiries.
Competency in using computers and standard office software (especially MS Excel for reports) and ability to work with CRM/ERP or order management systems.
Strong problem-solving and troubleshooting abilities, with the patience and empathy to handle customer complaints and complex issues effectively.
Ability to manage multiple orders and inquiries simultaneously while maintaining attention to detail and accuracy in data/information recording.
Customer-first attitude with a proactive approach to service; capable of keeping customers informed and satisfied even under pressure.
Excellent interpersonal skills and a collaborative mindset to work closely with cross-functional teams (Sales, Logistics, Labs, MSP, etc.) and ensure all stakeholders are aligned.
Attention to detail and a process-driven mindset, following company procedures and compliance standards for all service and order management tasks.

Your ZEISS Recruiting Team:

Itishree Pani

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FAQs About Customer Care Lead Jobs at DBA: Zeiss Group

What is the work location for this position at DBA: Zeiss Group?

This job at DBA: Zeiss Group is located in India, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at DBA: Zeiss Group?

Employer has not shared pay details for this role.

What employment applies to this position at DBA: Zeiss Group?

DBA: Zeiss Group lists this role as a Full-time position.

What experience level is required for this role at DBA: Zeiss Group?

DBA: Zeiss Group is looking for a candidate with "Director" experience level.

What is the process to apply for this position at DBA: Zeiss Group?

You can apply for this role at DBA: Zeiss Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.