Customer Care Representative

Innovative Cleaning ServicesCincinnati, OH

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Job Description

Full-Time Customer Service Representative
Additional Information	We are looking to hire a new CSR. Here is a link to the job details:Job descriptionSchaeffer’s Customer Service Representatives are tasked primarily with providing our subscribers and internal departments with a positive experience while servicing accounts, supporting sales and handling customer concerns.Duties and Responsibilities:• Handle any credit card and PayPal disputes through the review of calls, emails, and notes on contact records• Compile information to fight disputes on behalf of the company• Assist subscribers with account maintenance, website navigation and general questions, via emails, phone and/or live chats.• Internal account maintenance including but not limited to combining duplicate records, handling email deliverability issues, redistributing book assignments when requested by management• Reviewing sections of OA newsletter for accuracy• Manually modifying subscription terms as required by specific promotions• Monitor overnight voicemails and route accordingly• Manage the credit card dispute process such as tracking cases, providing rebuttals, transcribing sales calls, etc

Full-Time Customer Service Representative

Additional Information

We are looking to hire a new CSR. Here is a link to the job details:Job descriptionSchaeffer’s Customer Service Representatives are tasked primarily with providing our subscribers and internal departments with a positive experience while servicing accounts, supporting sales and handling customer concerns.Duties and Responsibilities:• Handle any credit card and PayPal disputes through the review of calls, emails, and notes on contact records• Compile information to fight disputes on behalf of the company• Assist subscribers with account maintenance, website navigation and general questions, via emails, phone and/or live chats.• Internal account maintenance including but not limited to combining duplicate records, handling email deliverability issues, redistributing book assignments when requested by management• Reviewing sections of OA newsletter for accuracy• Manually modifying subscription terms as required by specific promotions• Monitor overnight voicemails and route accordingly• Manage the credit card dispute process such as tracking cases, providing rebuttals, transcribing sales calls, etc

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FAQs About Customer Care Representative Jobs at Innovative Cleaning Services

What is the work location for this position at Innovative Cleaning Services?

This job at Innovative Cleaning Services is located in Cincinnati, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Innovative Cleaning Services?

Employer has not shared pay details for this role.

What employment applies to this position at Innovative Cleaning Services?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Innovative Cleaning Services?

You can apply for this role at Innovative Cleaning Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.