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Customer Care Representative - WFH

Spade RecruitingMinneapolis, MN
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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Career Development

Job Description

About Us

We’re more than just an insurance agency—we’re a people-focused, technology-driven, and growth-minded teamdedicated to helping working families protect what matters most. Our mission is simple: to provide peace of mind and long-term security for the communities we serve.

Our culture thrives on flexibility, purpose, and advancement. We believe in investing in our people, providing training and mentorship, and creating an environment where every team member has the chance to grow into leadership.

The Role

As part of our team, you’ll be the cornerstone of the client experience. From answering questions and explaining benefits to guiding families through important decisions, you’ll be the trusted advisor who makes insurance clear, simple, and stress-free.

This role is about more than paperwork—it’s about building real connections, protecting futures, and making a difference every single day.

What You’ll Do

  • Build and maintain lasting relationships with clients after enrollment

  • Walk clients through benefit details, policy updates, and claims support

  • Break down coverage options in easy-to-understand language

  • Partner with team leads to improve onboarding and client service processes

  • Act as the primary point of contact for client questions and ongoing support

  • Engage in professional development and leadership training to advance your career

What We’re Looking For

  • Excellent communication skills and a genuine passion for helping others

  • Comfortable using technology and remote collaboration tools

  • Self-motivated, organized, and detail-oriented

  • Previous customer service or insurance background is helpful (but not required)

  • Must be legally eligible to work in the U.S. or Canada

 Perks & Benefits

  • 100% remote work with flexible scheduling

  • Weekly pay plus performance bonuses and incentives

  • Paid training and personalized mentorship to set you up for success

  • Fast-track career advancement with leadership opportunities

  • Supportive, mission-driven team culture focused on people first

  • The opportunity to make a meaningful impact by protecting families in your community

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FAQs About Customer Care Representative - WFH Jobs at Spade Recruiting

What is the work location for this position at Spade Recruiting?
This job at Spade Recruiting is located in Minneapolis, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Spade Recruiting?
Employer has not shared pay details for this role.
What employment applies to this position at Spade Recruiting?
Spade Recruiting lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Spade Recruiting?
Spade Recruiting is looking for a candidate with "Senior-level" experience level.
Does Spade Recruiting allow remote work for this role?
Yes, this position at Spade Recruiting supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Spade Recruiting for this role?
Spade Recruiting offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Spade Recruiting?
You can apply for this role at Spade Recruiting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.