Customer Care Representative
Surf InternetLa Porte, IN
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Job Description
The Customer Care Representative is responsible for providing excellent customer service and support to all customers via phone, chat and email. This includes, but is not limited to, assisting customers with billing and payments, performing basic troubleshooting for service related issues, and general account maintenance and questions.
Work Schedule:
- Tuesday - Friday 10:30 AM-7:00 PM and Saturday 8:30 AM-5:00 PM
- Responsibilities:
- Answer all incoming calls and live chat requests while providing an excellent customer experience.
- Manage incoming ticket queues and follow up with customers in a timely manner.
- Perform basic troubleshooting for service requests both via phone and chat. Escalate to technical support when needed.
- Make account changes including package changes.
- Facilitate scheduled appointment changes when requested by customers or field staff.
- Follow up with positive and negative survey respondents.
- Accepts and processes monthly payments from SBS residential customers
- Follows established guidelines to initiate and implement payment arrangements on delinquent accounts via communication and coordination with residential customers.
- Documents payment arrangements and other pertinent account details; schedules and performs follow-up communication with account holders.
- Follows established guidelines and policies to review and update account status.
- Interacts with all customers in a calm, friendly and professional manner.
- Performs other related duties, as required.
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FAQs About Customer Care Representative Jobs at Surf Internet
What is the work location for this position at Surf Internet?
This job at Surf Internet is located in La Porte, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Surf Internet?
Employer has not shared pay details for this role.
What employment applies to this position at Surf Internet?
Surf Internet lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Surf Internet?
Surf Internet is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Surf Internet?
You can apply for this role at Surf Internet either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.