Customer Care Representatives

CovisianLenexa, KS

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Job Description

About US

Covisian is a leading global omni-channel contact center, supporting organizations across the financial, healthcare, government, and transportation sectors. Our success is driven by our people, our culture, and our commitment to exceeding client expectations.

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. We simplify how people do business with state and local government through our award-winning digital government and payment platform. Alongside its government partners, PayIt is transforming the customer experience by making government services more modern, convenient, and mobile.

Together, Covisian and PayIt deliver meaningful, people-first service that makes a real impact for the consumer.

Position Overview

We are hiring Customer Care Representatives to support PayIt's omni-channel customer support for PayIt's web-site tools. This is a great opportunity for individuals who take pride in delivering a reliable, professional customer experience and who thrive in a fast-paced, technology-driven environment.

You will serve as a front-line support professional, supporting users through voice and written channels while providing clear, empathetic, and solution-oriented assistance.

Key Responsibilities

Assist customers with PayIt's web-site tools.
Provide accurate and timely responses to inquiries about government services and transactions
Provide clear, professional, and grammatically correct written communication
Navigate multiple systems and applications efficiently
Follow compliance, quality, and security standards
Participate in training, coaching, and team meetings
Support operational needs, including occasional schedule adjustments

Qualifications & Skills

Strong written and verbal communication skills
Excellent grammar and attention to detail
Professional demeanor and customer-focused mindset
Computer proficiency and ability to learn new systems
Reliability, adaptability, and motivated to grow
Prior customer service experience is preferred, but not required.

Why Work With Us?

We don't just offer jobs - we build careers.

Covisian Benefits & Culture

Paid Training
Paid Time Off (PTO) & Holiday Pay (after 90 days)
Competitive bonus program, featuring attendance bonuses, shift and weekend differentials, and anniversary bonuses.
Strong level-up program accompanied by pay increase
401(k) with Company Match
Health, Dental, Vision & Voluntary Life Insurance (effective first of the month after 60 days)

Wages On-Demand through ZayZoon

Monthly Employee Recognition & Engagement Activities

Extensive Learning & Development Programs, including:

Covisian University
CSR Leadership Prep Academy
Leadership Development Internship
Ongoing coaching and team development

Covisian proudly promotes from within-99% of leadership roles are internal promotions.

Covisian is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other characteristics protected by law. We E-Verify, background & credit check.

In conjunction with candidacy and potential employment I provide my express consent and authorization for Covisian and/or its subsidiaries, affiliates, other related entities, successors, and/or assigns, and those working on its behalf to contact me at any telephone number I provide using an automated telephone dialing system or artificial or prerecorded voice (including, without limitation, using artificial intelligence "AI"). My consent to receive telephone communications is not required to apply for a position. I may revoke consent by replying "STOP" to any text message I receive, or verbally on any telephone call I may receive. Alternatively, I may submit a request to support@confirm.global

· 401(k)

· Dental insurance

· Flexible schedule

· Health insurance

· Paid time off

· Vision insurance

Work Location: In person.

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Submit 10x as many applications with less effort than one manual application.

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FAQs About Customer Care Representatives Jobs at Covisian

What is the work location for this position at Covisian?

This job at Covisian is located in Lenexa, KS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Covisian?

Employer has not shared pay details for this role.

What employment applies to this position at Covisian?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Covisian?

You can apply for this role at Covisian either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.