Customer Care Specialist

Mister CarwashTucson, AZ

Job Description

We're currently seeking a Customer Care Specialist to join our HQ team.The Customer Care Specialist will provide outstanding customer service, process customer comments, feedback and support the Mister Car Wash key customer loyalty programs. This position is a fast-paced, high volume role that offers an outstanding opportunity to enter our Headquarters Support Team. The Specialist will maintain a positive attitude while fielding inbound calls, handling any issues related to customer service and support overall account maintenance.What you will do:

Answer and respond to customer phone calls, emails, and field requests professionally and timelyResearch and resolve customer issues and follow up when necessary and appropriateFulfill requests for information and maintain account changesProcess customer comments and feedbackPerform data entry and database maintenance functions

How you will shine:

Team oriented with a positive attitude and willingness to learn2 years of customer service or retail experienceAvailability to participate in extended hours and weekend shiftsJuggling multiple projects, providing solutions and having a positive impact on the teamProficiency in MS Office Suite and Customer Care tracking software preferredSpeaking fluency in Spanish is a plus

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FAQs About Customer Care Specialist Jobs at Mister Carwash

What is the work location for this position at Mister Carwash?

This job at Mister Carwash is located in Tucson, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Mister Carwash?

Employer has not shared pay details for this role.

What employment applies to this position at Mister Carwash?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Mister Carwash?

You can apply for this role at Mister Carwash either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.