Customer Care Specialist - Service Business Development

Ross Downing Auto Group

Service BDC Customer Care Representative 

Job Description: Ross Downing is seeking a dependable representative for our Business Development call center. This person will be the liaison between our company and its current/ potential customers. This role will highlight the continuation of customer satisfaction throughout our dealership. See below for details:

Available shifts:

(I) 7:30-4:30

(II) 8:00-5:00

(III)8:30-5:30

(IV)9:00-6:00

Part Time opportunities available as well*

Responsibilities:

· Answer customer care phone calls, emails, and internet inquiries.

· Make outbound calls to create new business or maintain loyal business.

· Set at minimum 20 appointments per day.

· Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken.

· Build customer relationships and advise customers on services.

· Direct calls to appropriate individuals and departments.

· Enter data through multiple software programs including XTime, DealerTrack, Vin Solutions, GM Global, Microsoft Teams, and warranty companies.

· Meet daily and monthly goals (inbound & outbound calls, scheduling)

· Learn, reference, and apply product knowledge information to assist customers.

· Strategically assist in curating a schedule for Service Advisors.

· Assist in obtaining and assigning loaner vehicles to customers for all Ross Downing Automotive facilities.

· Complete multiple retention lists and manufacturer campaigns to maintain customer relationships.

· Update customer records as needed.

· Provide excellent customer experience.

Preferred Qualifications:

· Microsoft office proficient.

· Ability to type 60 words per minute.

· Ability to maintain professionalism through phone contact.

· Customer Service background.

· Strong communication skills.

· Must be able to pass a background check.

Starting Pay: $11-$12 per hour plus bonus opportunities.