Customer Care Specialist - WFH
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Job Description
About Us
We’re a people-focused organization with a purpose that goes beyond insurance. Our mission is to protect working families and empower motivated individuals to build meaningful, flexible careers that fit their ambitions and lifestyle.
We’ve built our foundation on growth, freedom, and connection. Every team member has the opportunity to thrive in a supportive environment backed by innovative systems, personal mentorship, and a culture rooted in integrity and teamwork.
For over 60 years, we’ve partnered with unions, associations, and members across North America — providing trusted benefit programs that make a lasting difference. As our organization continues to expand, we’re welcoming new professionals who want to grow, lead, and create impact through their work.
The Position
As a representative of our agency, you’ll play an essential role in guiding and supporting the families we serve. You’ll help clients understand their coverage, answer important questions, and ensure they receive the protection and peace of mind they deserve.
This role is about more than policies — it’s about building trust, simplifying information, and helping families make informed decisions that truly benefit them.
Key Responsibilities
Develop strong, long-term relationships with clients built on communication and care
Support policyholders through claims, coverage updates, and benefit explanations
Present information clearly and in a way that’s easy to understand
Partner with leadership to improve processes and client satisfaction
Act as a reliable point of contact for all service inquiries
Participate in ongoing mentorship, leadership training, and professional development
Who You Are
A confident communicator with excellent interpersonal skills
Positive, empathetic, and driven to make a difference
Comfortable using online tools and working in a remote environment
Self-motivated, organized, and results-oriented
Experience in customer service, insurance, or sales is a plus (but not required)
Eligible to work in the United States or Canada
What We Offer
Remote flexibility — work from anywhere with a strong internet connection
Weekly pay and bonuses — consistent income with performance-based incentives
Personalized mentorship — hands-on guidance designed to help you succeed
Advancement opportunities — fast-track paths for leadership and career growth
Supportive team culture — a mission-driven community that celebrates your wins
Purpose-driven work — the chance to make a real impact in people’s lives every day
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.