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Customer Care Specialist - WFH

Spade RecruitingOmaha, NE
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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Flexible/Unlimited PTO
Career Development

Job Description

Who We Are

We’re a fast-growing team with a clear mission: to help families protect their financial security while building lasting careers for our people. Our success comes from focusing on people first—both the clients we serve and the team members we support.

We operate with a culture of flexibility, mentorship, and opportunity. Here, you’re not just taking a job—you’re stepping into a path where growth and advancement are built into the process.

Position Overview

We’re looking for motivated individuals to join us as client advisors and service specialists. In this role, you’ll become the main point of contact for families, guiding them through benefit programs and making sure they feel confident in their coverage.

This position is more than customer service—it’s about building trust, simplifying insurance, and empowering clientswith knowledge and support.

Key Responsibilities

  • Serve as the primary contact for clients, providing support and guidance after enrollment

  • Clearly explain policy details, updates, and claims processes in everyday language

  • Build strong, long-term relationships based on trust and reliability

  • Work with leadership to improve client onboarding and service systems

  • Participate in ongoing training and leadership development

What You Bring

  • Excellent communication skills and a passion for helping people

  • Comfortable using technology and working in a virtual environment

  • Highly organized, dependable, and self-motivated

  • Background in customer service or insurance is an asset (not required)

  • Must be legally authorized to work in the U.S. or Canada

Why Join Us

  • Fully remote position with flexible scheduling

  • Weekly earnings plus opportunities for bonuses and performance incentives

  • Paid training and continuous mentorship to help you succeed

  • Fast-tracked career growth with leadership opportunities available

  • A supportive, people-first culture that values your success

  • The chance to make a meaningful difference for families every day

 This role is perfect for someone who is ambitious, coachable, and ready to build a career with no ceiling on growth. Here, your potential is unlimited—and your future is in your hands.

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FAQs About Customer Care Specialist - WFH Jobs at Spade Recruiting

What is the work location for this position at Spade Recruiting?
This job at Spade Recruiting is located in Omaha, NE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Spade Recruiting?
Employer has not shared pay details for this role.
What employment applies to this position at Spade Recruiting?
Spade Recruiting lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Spade Recruiting?
Spade Recruiting is looking for a candidate with "Senior-level" experience level.
Does Spade Recruiting allow remote work for this role?
Yes, this position at Spade Recruiting supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Spade Recruiting for this role?
Spade Recruiting offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Spade Recruiting?
You can apply for this role at Spade Recruiting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.