Customer Care Specialist - WFH
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Overview
Job Description
About Us
We’re not your average insurance agency. Our foundation is built on people, purpose, and progress. Our mission is to help hardworking families protect what matters most—while empowering our team members to build flexible, meaningful careers that truly fit their lives.
We believe real success is achieved through freedom, growth, and community. That’s why we’ve created an environment where driven individuals can thrive—supported by advanced technology, personalized mentorship, and a culture rooted in ambition, teamwork, and integrity.
For over six decades, our organization has proudly partnered with unions, associations, and working families across North America to deliver dependable supplemental and permanent benefit programs. As we continue to expand, we’re looking for professionals who aren’t just searching for a job—they’re searching for a purpose.
The Role
As a member of our team, you’ll serve as the primary connection between our organization and the families we protect. You’ll help clients understand their benefits, answer questions, and ensure every interaction leaves them feeling informed, valued, and supported.
This position goes beyond managing policies—it’s about educating families, simplifying complex information, and building trust that lasts for years to come.
What You’ll Do
Build and maintain long-term client relationships through consistent communication and service
Guide policyholders through benefit options, updates, and claims with care and professionalism
Clearly explain coverage details in a way that’s easy to understand
Collaborate with leadership to enhance onboarding and client experience processes
Serve as the go-to resource for client needs and inquiries
Participate in ongoing training, mentorship, and leadership development to support long-term career growth
What We’re Looking For
Strong communication and interpersonal skills
A people-first mindset and genuine desire to help others
Comfortable using digital tools and working in a remote environment
Organized, proactive, and self-motivated
Experience in customer service, insurance, or sales (an asset, but not required)
Must be legally eligible to work in the United States or Canada
What You’ll Gain
Remote-first flexibility—work from anywhere
Weekly pay plus performance-based monthly bonuses
Comprehensive training and personalized mentorship to set you up for success
Fast-track advancement opportunities with clear leadership pathways
A supportive, mission-driven culture focused on both personal and professional growth
The chance to make a lasting impact in your community by helping protect working families
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.