Customer Care Specialist
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$17+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.
- Support inbound telephonic phone calls from members
- Provide over the phone support
- Specialize in first call resolution performance
- Effectively manage and respond to inquiries as they are sent to you by customers
- Submit requests to the proper departments to prevent recurring issues
- Ensure rapid response and resolution of escalated inquiries
- Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience
- Identify problems or gaps within current processes and help devise creative solutions to them
- Track, analyze and report on improvements to current processes
- Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
- Understanding your audience and its needs
- Anticipating and preparing for the next questions your audience will ask
- Properly positioning the information you are sharing
- Understanding the impact of the information you are sharing
- Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
- Educate customers on the program as well as navigation of the website
- Capture submitted events
- Other duties as assigned
Pay $16.50/hour
Requirements
- Effective communication skills
- Strong organization skills
- Ability to manage multiple priorities
- Customer focused and responsive
- High School Diploma
Preferred
- Bachelors degree
- 1-2 years of customer service experience
- Health or wellness background
Benefits
- Medical, Dental & Vision plans
- 401(k) with company match
- Company paid Life Insurance (Basic, Voluntary & AD&D)
- Company paid Short Term & Long Term Disability
- Paid Time Off (Vacation, Sick & Public Holidays)
- 100% Paid Family Leave (Maternity/Paternity)
- Wellness Resources
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Care Specialist Jobs at Vitality Group International, Inc.
What is the work location for this position at Vitality Group International, Inc.?
This job at Vitality Group International, Inc. is located in Atlanta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Vitality Group International, Inc.?
Candidates can expect a pay range of $16.5 (per hour).
What employment applies to this position at Vitality Group International, Inc.?
Vitality Group International, Inc. lists this role as a Full-time position.
What experience level is required for this role at Vitality Group International, Inc.?
Vitality Group International, Inc. is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Vitality Group International, Inc. for this role?
Vitality Group International, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Family/Dependent Health, Paid Holidays, Paid Vacation, Paid Sick Leave, Parental and Family Leave, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Vitality Group International, Inc.?
You can apply for this role at Vitality Group International, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.