Customer Compliance Program Manager

About Us 

Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption.   

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world's most transformative technologies. We are opening a new AI Engineering Campus in Austin, which will play a central role in Graphcore's work building the future of AI computing 

 Role:

• Establish ISO 27001 information security framework and Lead SOC2 readiness
• Manage customer audit preparation and support (security, quality, IP protection)
• Develop NDA and data handling protocols for customer co-location
• Create physical security controls for customer-dedicated lab spaces
• Build customer compliance value proposition  

Quality Management Systems  

• Implement ISO 9001 quality framework for test operations
• Establish ISO 17025 lab accreditation roadmap
• Design document control hierarchy (policies, procedures, work instructions)
• Coordinate internal audits across compliance domains  
• Manage compliance register for certifications, licenses, and audit schedules 

Risk & Compliance Operations 

• Conduct risk assessments for new customer engagements and lab configurations
• Implement access control and visitor management for lab environments
• Develop incident response procedures for security/IP incidents
• Create compliance dashboard showing certification status, audit findings, metrics
• Partner with Legal on customer contract compliance requirements 

Required Qualifications 

• 5+ years in quality management, information security, or customer compliance roles
• Experience with ISO 27001, SOC2, and/or ISO 9001 implementation and audits
• Background in data centers, lab, or manufacturing environments
• Strong understanding of risk assessment and control frameworks
• BS/BA degree in Engineering, Information Security, Quality Management, or related field
• Proven ability to prepare for and support customer audits successfully 

Preferred Qualifications 

• Knowledge of ISO 17025 lab accreditation requirements and implementation
• Experience with ServiceNow GRC (Governance, Risk, Compliance) modules 

Benefits  

In addition to a competitive salary, Graphcore offers a competitive benefits package. We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.