Customer Design Supv NE

Job Posting End Date

04-10-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Supervise and manage technical work-related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance and operation of Company equipment and facilities. This role will responsibly direct Distribution Design Technicians, work schedulers, or project support which includes managing day-to-day work assignments and activities, assigning work, reviewing work performed for correctness and completeness, and ensuring employees follow company work and safety policies and procedures when completing work. It further includes performing field observations for skills competency and adherence to company design standards (standards currently being created by all OPCOs). It includes coaching employees on performance and policy issues, issuing disciplinary action when necessary, and addressing 1st step grievances. This role also participates in the grievance process through arbitration by being involved in research, interviews, investigations, recommending steps forwards, and speaking directly to issues alleged. This role will issue discipline and will effectively recommend discharge. Additionally, this role will be responsible for providing input on hiring, firing, and performance activities as they occur. This work will include participating in interviews and assessing candidates and providing input in performance reviews and participating in performance discussions based on knowledge from observed daily work activities. Additional responsibilities and job scope might be specific to the organizational unit (e.g. OpCo, district, etc.) and may be provided on an addendum to this job description, as prepared by the organizational unit.

Job Description

What You'll Do:

• Communication and interpersonal skills: Leads and facilitates meetings effectively. Networks with peers inside and outside the AEP System. Identifies key stakeholders. Uses informal network to get things done.
• Decision making and business awareness characteristics: Uses diverse approaches to make decisions in the absence of a definite framework or where few precedents exist. Makes decisions that may affect the operations or results of the work and which may impact the business unit. Demonstrates the ability to handle conflicting interests related to projects or special tasks. Demonstrates the ability to analyze options and risks.
• Technical proficiency: Demonstrates the ability to understand more complex technical issues in relevant area of assignment. Demonstrates an above average ability to use technical and computer tools to perform assignments in most cost-effective method possible.
• Leadership and guidance:  Leads, facilitates, and coordinates work activities within work group, team, department, or other corporate entity as necessary to perform all routine engineering technical assignments. Provides advanced training to employees. Ensures the contribution of all employees within the Distribution Design group in developing methods and approaches by maintaining close involvement with the employees and listening to the ideas, needs, and recommendations.
• Planning and organization ability: Plans work and suggests work plans of others to complete non-routine work within time constraints. Plans effectively with AEP suppliers and internal or external customers. Reviews trends of materials and equipment performance and initiates necessary corrective action. Monitors design, material, and work progress on department projects to control costs within estimated budget and to ensure codes, standards, and schedules are met.
• Customer Focus: Ensures that each employee maintains a customer focused attitude by conveying a thorough understanding of customer expectations and instill the importance of achieving superior customer satisfaction.

What We're Looking For:

Education and Experience Requirements:

Education and Work Experience requirements are listed below:

• Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields, with a minimum of 6 years of related utility industry work experience
• OR High school diploma or GED, with a minimum of 8 years of related utility industry work experience, including experience in work activities and projects requiring technical engineering knowledge.

Licenses/Certifications:

• Must possess and maintain a valid state driver's license. Must meet all vehicle operation requirements as designated by federal and/or state law.

Other Preferred Skills:

• Depending on assignment, may be required to work on customer facilities in remote or rough terrain.
• Must have the physical capabilities to perform all work assignments. Job may entail some travel and exposure to situations that require the knowledge, understanding, and adherence to applicable safety procedures. May require extended hours to accomplish assigned tasks to meet work requirements and schedules.

Where You'll Work:

Canton, Ohio   (On-Site) or

New Philadelphia, Ohio (On-Site) or

Wooster, Ohio (On-Site

What You’ll Get:

$42.13 - $63.20 / hour

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

#LI-Onsite

#AEPCareers

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-007

Compensation Range:

$42.13 - $52.67

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.