Customer Experience Agent

Safe Streets USARexburg, ID

$11 - $13 / hour

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Overview

Schedule

Full-time

Part-time

Career level

Senior-level

Remote

On-site

Compensation

$11-$13/hour

Job Description

We are looking for outgoing, detail-oriented candidates to join our Customer Experience team, providing vital support in a thriving workplace! This is a critical branch of our operations here at SafeStreets USA to provide home security to our clients and maintain a 5-star experience.

Our Customer Experience Agents will both take inbound and make outbound calls to service customers, including scheduling services and new installations for ADT service provided through SafeStreets USA. Computer proficiency is key as you will navigate our customer management relation tool (Salesforce) to update orders, inventory equipment, collect billing, and input other various forms of customer information.

Strong interpersonal skills are also necessary as you will coordinate with both technicians and customers alike to resolve any issues hindering installation or a new service.

Job Type: Full-time (Possibility for part-time based on experience/schedule)

Hourly: $11.00 - $13.00 (Based on experience + bilingual ability, with opportunity to grow up to $17.00 as skills are developed)

Supplemental pay available through commission

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Weekend availabilityAbility to commute/relocate:
Rexburg, ID 83440: Reliably commute or planning to relocate before starting work (Required)

Applicants have rights under Federal Employment Laws.

FMLA - https://www.dol.gov/agencies/whd/fmla

EEO- https://www.eeoc.gov/history/equal-employment-opportunity-act-1972

EPPA - https://www.dol.gov/agencies/whd/polygraph

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FAQs About Customer Experience Agent Jobs at Safe Streets USA

What is the work location for this position at Safe Streets USA?

This job at Safe Streets USA is located in Rexburg, ID, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Safe Streets USA?

Candidates can expect a pay range of $11–$13 per hour for this role.

What employment applies to this position at Safe Streets USA?

Safe Streets USA lists this position under the following employment categories:

Full-time
Part-time

What experience level is required for this role at Safe Streets USA?

Safe Streets USA is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Safe Streets USA?

You can apply for this role at Safe Streets USA either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.