Customer Experience Associate

First International Bank & TrustFargo, ND

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

First International Bank & Trust is seeking a Customer Experience Associate to join our Customer Care Center team. This role is ideal for someone with strong customer service skills who enjoys helping people, solving problems, and learning new technology.As a Customer Experience Associate, you'll be one of the first points of contact for customers, assisting with account questions, digital banking support, debit and credit card inquiries, and connecting customers with the right banking solutions. If you're looking for an opportunity to build a foundation for a long-term banking career, we'd love to hear from you.This is an on-site position and is not eligible for remote work.Key Responsibilities

Deliver exceptional customer service through phone, chat, email, video, and text interactions.Assist customers with account inquiries and banking-related requests.Support customers with online and mobile banking navigation and troubleshooting.Answer questions related to debit and credit cards.Verify customer identities and help protect customers and the bank from fraud attempts.Educate customers on available banking products, services, and digital banking tools.Research issues, resolve concerns, and follow up on requests within established service standards.Handle challenging customer situations with professionalism, patience, and a solution-focused approach.Utilize multiple systems and applications to efficiently serve customer needs.Stay current on products, services, policies, and procedures through ongoing training.

Qualifications

High school diploma or equivalent required.Previous customer service experience preferred.Strong verbal and written communication skills.Ability to multitask and navigate multiple computer applications simultaneously.Strong attention to detail and problem-solving skills.Ability to adapt in a fast-paced, customer-focused environment.Demonstrated commitment to providing outstanding customer service.

First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ.We show our employees we care by providing competitive benefits and training and growth opportunities. Here are the things we offer within our full-time benefits package:

Health, Dental & Vision401K Retirement Plan with Employer MatchPaid Parental LeaveLife and Disability InsuranceGenerous PTO and Holiday pay

If you are interested in learning more, you can apply or if you have questions before applying you can reach out directly at TalentAcquisition@FIBT.com.Equal Opportunity Employer

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FAQs About Customer Experience Associate Jobs at First International Bank & Trust

What is the work location for this position at First International Bank & Trust?

This job at First International Bank & Trust is located in Fargo, ND, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at First International Bank & Trust?

Employer has not shared pay details for this role.

What employment applies to this position at First International Bank & Trust?

First International Bank & Trust lists this role as a Full-time position.

What experience level is required for this role at First International Bank & Trust?

First International Bank & Trust is looking for a candidate with "Senior-level" experience level.

What benefits are offered by First International Bank & Trust for this role?

First International Bank & Trust offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Parental and Family Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at First International Bank & Trust?

You can apply for this role at First International Bank & Trust either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.