Customer Experience & Social Media Coordinator
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Overview
Job Description
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Job Type
Full-time
Description
We are seeking a compassionate, detail-oriented Customer Experience & Social Media Coordinator to oversee and execute personalized Memorial Experiences for the families we serve. This role is essential in creating meaningful, seamless experiences by coordinating all aspects of the family experience, including receptions and catering, and digital communication. The ideal candidate is organized, creative, and passionate about delivering exceptional customer service during sensitive and important moments.
This is a unique opportunity to make a meaningful impact by helping families create memorable and personalized experiences to honor their loved ones. You will play a key role in ensuring every detail is handled with care, respect, and excellence.
Memorial Experience Coordination
- Plan, coordinate, and execute personalized Memorial Experiences that reflect each family's wishes
- Serve as a primary point of contact for funeral directors and FSA's throughout the planning and service process of the Memorial Experience
- Ensure all details are organized, communicated, and executed with accuracy and care
Hospitality & Reception Coordination
- Manage all catering and reception logistics, including ordering, setup, and breakdown
- Ensure reception areas are clean, welcoming, and thoughtfully arranged
- Coordinate with vendors and internal teams to ensure timely and quality service
- Maintain inventory and supplies related to hospitality and receptions
Digital Communication & Social Media
- Create, schedule, and manage social media content across platforms (e.g.,Facebook, Instagram)
- Share meaningful content that highlights services, community involvement, and memorial offerings
- Respond to messages and comments in a timely, professional manner
- Collaborate with leadership to ensure messaging aligns with brand voice and values
Requirements
Qualifications & Skills:
- Maintain a high level of organization, attention to detail, and professionalism
- Strong interpersonal and customer service skills with a compassionate, empathetic approach
- Excellent organizational and time management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Experience in hospitality, service coordination, or customer care preferred
- Experience with catering coordination and setup is a plus
- Proficiency in social media platforms and basic content creation
- Strong written and verbal communication skills
- Detail-oriented with strong problem-solving abilities
- Ability to work flexible hours, including evenings and weekends as needed
Preferred Attributes:
- Creative mindset with an eye for presentation and storytelling
- Ability to remain calm and supportive in emotionally sensitive situations
- Team-oriented with a proactive, solution-focused attitude
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