Customer Experience Champion

Grit PPOCroton-on-Hudson, NY

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Company Overview

Grit - Pest Process Outsourcing is a dedicated BPO company based in the United States, specializing in the pest control industry, including pest management, lawn care, and wildlife management. Our mission is to empower businesses by increasing their efficiency, enhancing customer interactions, and driving sales growth while reducing operational costs. Our team comprises highly skilled professionals who are committed to improving customer experiences and optimizing client relations.

Position Overview

We're looking for a dynamic and results-driven Call Center Rockstar to join our vibrant team at Grit PPO. In this role, you will be the first point of contact for customers, addressing their inquiries, managing service requests, and promoting our client’s services. The ideal candidate thrives in a fast-paced, high-volume environment, possesses exceptional communication skills, and has a passion for delivering outstanding customer service. This position offers a competitive salary plus commission opportunities based on performance.

Requirements

Qualifications:

Minimum of 2 years experience in a call center or customer service role, preferably in a sales environment.
Proven ability to handle high call volumes (100+ calls/day) while maintaining professional demeanor.
Excellent verbal and written communication skills.
Ability to engage customers and convert inquiries into sales.
Strong problem-solving skills and the ability to think on your feet.
Experience with CRM software and multiple communication platforms.
Must be detail-oriented and organized, with the ability to multitask.
Flexible with scheduling, including availability for evening and weekend shifts.
Bilingual skills are a plus.

Benefits

Health Care Plan (Medical, Dental & Vision)
Flexible Spending Account & MetLaw
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Customer Experience Champion Jobs at Grit PPO

What is the work location for this position at Grit PPO?

This job at Grit PPO is located in Croton-on-Hudson, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Grit PPO?

Employer has not shared pay details for this role.

What employment applies to this position at Grit PPO?

Grit PPO lists this role as a Full-time position.

What experience level is required for this role at Grit PPO?

Grit PPO is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Grit PPO for this role?

Grit PPO offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Family/Dependent Health, Paid Vacation, Paid Sick Leave, and Parental and Family Leave for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Grit PPO?

You can apply for this role at Grit PPO either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.