Customer Experience Manager

AO Globe Life is hiring experienced professionals to support veterans and their families through virtual benefit consultations. This fully remote opportunity offers schedule flexibility, structured training, and the chance to make a meaningful impact while working from home.

In this role, you will connect with individuals who have requested information about supplemental benefit programs, schedule virtual consultations, and help them better understand the options available to them.

Key Responsibilities

• Connect with veterans and families who have expressed interest in learning about benefit programs

• Schedule and conduct virtual consultations with clients via Zoom

• Explain available life, accident, and supplemental benefit options clearly and professionally

• Guide clients through the enrollment process and answer questions

• Maintain accurate digital records and ensure regulatory compliance

• Participate in weekly training sessions, team meetings, and leadership development calls

What We Offer

• Fully remote role — available to candidates based in the United States

• Flexible scheduling and autonomy over your workday

• Weekly pay via direct deposit

• Warm leads provided — no cold calling or prospecting

• Full training and licensing support

• Monthly and quarterly performance bonuses

• Equity opportunities for qualifying team members

• Structured leadership development program

• Supportive and collaborative team environment

Ideal Candidate Qualifications

• Background in client service, benefits advising, or sales is helpful but not required

• Strong communication and interpersonal skills in virtual settings

• Organized, coachable, and motivated to grow professionally

• Comfortable using Zoom, CRM systems, and digital documentation tools

• Interest in supporting veterans and their families

Requirements

• Must be legally authorized to work in the United States

• Reliable internet connection

• Windows-based laptop or desktop computer with a functioning webcam

About AO Globe Life

With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial security of working families across the United States. Our remote-first organization focuses on service, integrity, and meaningful career opportunities.

Ready to Apply?

If you’re ready to build a purpose-driven remote career that aligns with your experience and values, apply today to learn more about joining our team.

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