Customer Experience Specialist (Bilingual) - Customer Service Representative

Solar Works EnergyAlbuquerque, New Mexico

$35,000 - $45,000 / year

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Compensation

$35,000-$45,000/year

Benefits

Dental Insurance

Paid Vacation

Job Description

Must be Bilingual, speak, English-Spanish to apply*

The Customer Experience Specialist handles helping the development of the telemarketing team as well as interfacing with customers via inbound calls, outbound calls, or through emails depending upon situational requirements. This position provides coaching for CSR’s to ensure KPI’s are being met as well as providing customer service support for existing, new, and potential customer needs.

EssentialFunctions/Core Responsibilities

Ensure service delivered to our customers meets KeyPerformance Indicators (KPI’s)

Coach and mentor agents; probe for understanding, use decision-support tools and resources to ensure departmental goals are met

Listen attentively to agent needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the agents to ensure departmental goals are being met

Maintain basic knowledge of Solar Works Energy’s products and services

Schedule appointments for customers with Solar Works EnergyExperts

Participate in activities designed to improve customer satisfaction and business performance

May offer additional products and/or services

Appropriately notating accounts as required

May respond to customer inquiries by sending them published materials or other relevant information via email

JobType: Full-time

Salary: $35,000.00 - $45,000.00 per year

Schedule:

Monday to Friday Reliably commute or planning to relocate before starting work (Required)

Additional Information

SolarWorks is a Panasonic Elite Installer and ranked as the fastest growing solar company in the Southwest. Our unique strategy of building people to be expert marketers, sales professionals and sales leaders puts professionals in a place to have a career experience that is highly unique from the rest of the marketplace. Together we are committed to creating a company of excellence, and we understand that comes from the caliber of people we hire. Come meet with our executive team and we’ll show you how this organization can impact your life in a way that no other company can!

Requirements

Candidate Profile *High school diploma or GED with six to twelve months of relevant experience preferred

6 months of management or coaching experience

Strong computer navigation skills and PC Knowledge

Ability to effectively communicate, both written and verbally

Dependable with strong attention to detail

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Tolerance for repetitive work in a fast-paced, high production work environment

Ability to work as a team member, as well as independently

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Ability to rotate shifts, as needed

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off

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FAQs About Customer Experience Specialist (Bilingual) - Customer Service Representative Jobs at Solar Works Energy

What is the work location for this position at Solar Works Energy?

This job at Solar Works Energy is located in Albuquerque, New Mexico, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Solar Works Energy?

Candidates can expect a pay range of $35,000 and $45,000 per year.

What employment applies to this position at Solar Works Energy?

Solar Works Energy lists this role as a Full-time position.

What experience level is required for this role at Solar Works Energy?

Solar Works Energy is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Solar Works Energy for this role?

Solar Works Energy offers following benefits: Dental Insurance and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Solar Works Energy?

You can apply for this role at Solar Works Energy either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.