Customer Experience Specialist
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Overview
Schedule
Full-time
Career level
Entry-level
Compensation
$22-$27/hour
Benefits
Career Development
Job Description
Overview
WeatherPro Exteriors is built on delivering exceptional customer experiences from the very first interaction. As a family-owned company specializing in roofing, siding, and windows, we believe the way we serve our customers is just as important as the work we deliver.
Our team is seeking a Customer Experience Specialist to serve as the first point of contact for our customers and a key contributor to our continued growth. In this role, you’ll engage with customers across phone, email, and text, helping guide them through the next steps of their exterior project. You are confident, organized, and energized by helping others. You take pride in doing things well and making every interaction count.
If you love building relationships, improving processes, and making an impact, this is a role where you’ll thrive.
Responsibilities and Qualifications
How you’ll be successful:
● Answer and manage incoming calls, emails, and text messages from new and existing customers
● Schedule, confirm, and rehash customer and sales appointments with accuracy and care
● Respond to customer inquiries promptly while providing clear and helpful information
● Build trust and long-term relationships through friendly, professional communication
● Maintain accurate customer records and documentation within CRM systems● Administer customer experience surveys and conduct quality assurance calls● Track and report on department KPIs and performance metrics ● Identify opportunities to improve workflows, systems, and the overall customer experience
Your qualities:
●Customer service: 1+ year (required)
●Office or administrative experience: 1+ year (preferred)● A positive, team-oriented professional with a strong customer service background
● A clear and empathetic communicator who listens actively and builds rapport easily
● Highly organized, detail-oriented, and comfortable managing multiple priorities ● Motivated to learn, grow, and contribute at a high level in a growing company ● Comfortable using CRM tools and technology to improve efficiency ● Interested in data, metrics, and continuous improvement
About Us
Founded in 2008, WeatherPro Exteriors has earned a reputation for quality craftsmanship and exceptional customer care. We are proud to be a preferred contractor for the best brands in the industry like Owens Corning and James Hardie, and a Milwaukee Journal Sentinel Top Choice Award winner for Best Roofer seven years in a row.
We believe happy employees create happy customers. At WeatherPro, you’ll find a supportive environment that values growth, accountability, and teamwork. We’re committed to helping our people learn, develop, and do their best work every day.
Compensation: $22.00 - $27.00 per hour
About Us
WeatherPro Exteriors is a family owned and operated exterior remodeling company based in West Allis, Wisconsin. We offer a full range of exterior remodeling services including roofing, siding, window, door, gutter and insulation services. Our outstanding quality and workmanship is why we are designated as a preferred contractor by top brands like Owens Corning and James Hardie and why we’ve been awarded the Top Choice award for best roofer by the Milwaukee Journal Sentinel in 2019, 2020, 2021 and 2022.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Experience Specialist Jobs at WeatherPro Exteriors
What is the work location for this position at WeatherPro Exteriors?
This job at WeatherPro Exteriors is located in West Allis, Wisconsin, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at WeatherPro Exteriors?
Candidates can expect a pay range of $22–$27 per hour for this role.
What employment applies to this position at WeatherPro Exteriors?
WeatherPro Exteriors lists this role as a Full-time position.
What experience level is required for this role at WeatherPro Exteriors?
WeatherPro Exteriors is looking for a candidate with "Entry-level" experience level.
What benefits are offered by WeatherPro Exteriors for this role?
WeatherPro Exteriors offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at WeatherPro Exteriors?
You can apply for this role at WeatherPro Exteriors either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.