Customer Experience Truck Fleet Advocate

TransChicago Truck GroupShorewood, IL

$60,000 - $75,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$60,000-$75,000/year

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for a wide variety of business throughout the Chicagoland area. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot.TransChicago is looking for a Customer Experience (CX) Fleet Advocate who will be responsible for facilitating timely communication and repair progress updates to customers. Partnering with our customer base, this role will provide continuous feedback and access to repairs by communicating with the repair facilities enabling effective fleet management operations by our customers.Essential Functions & Responsibilities:

Review estimates and repairs for correct warranty processing.
Seek policy assistance when merited.
Track failure patterns and pursue resolutions.
Partner with location Service teams to guide and expedite truck repairs.
Coordinate expediated parts orders, technical and field support, as needed.
Monitor trucks down for activity.
Track and expedite campaigns.
Meet with customers to explain repairs.
Train customers on proper maintenance, inspection, new technologies and continuing education.
Support customer maintenance programs.
Review invoices for accuracy.
Provide customer technician and driver training on site.
Virtual technician and connectivity follow up.
Review PDI/NTP work in process and follow up.
Account set up and support
Quality/factory interface
Direct warranty: parts, CPW, etc.

Education and/or required experience:

8+ years of sales experience, product support, or technical product knowledge.
1+ years of experience as a technical support lead, such as Lead Technician.

Compensation & Benefits:

Compensation: $60,000-$75,000 base salary. Compensation will be determined based on experience, competencies, certifications, and education.
Benefits:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- Disability Insurance
- Flexible Spending Account (FSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Paid Sick Time
- Paid Holidays
- Additional voluntary benefits: We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance

TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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FAQs About Customer Experience Truck Fleet Advocate Jobs at TransChicago Truck Group

What is the work location for this position at TransChicago Truck Group?

This job at TransChicago Truck Group is located in Shorewood, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at TransChicago Truck Group?

Candidates can expect a pay range of $60,000 and $75,000 per year.

What employment applies to this position at TransChicago Truck Group?

TransChicago Truck Group lists this role as a Full-time position.

What experience level is required for this role at TransChicago Truck Group?

TransChicago Truck Group is looking for a candidate with "Senior-level" experience level.

What benefits are offered by TransChicago Truck Group for this role?

TransChicago Truck Group offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Sick Leave, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at TransChicago Truck Group?

You can apply for this role at TransChicago Truck Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.