Customer Information System Specialist

Primary Purpose:

To support operational core systems from a member data integrity perspective. Coordinate and assist in troubleshooting operational errors related to member data to include but not limited to Insight and ImageCentre. Perform routine analysis and maintenance to enhance member data accuracy and partner with business stakeholders to identify member data deficiencies.

Essential Responsibilities:

• Interact directly with members (when necessary) to update bank systems of record.
• Perform routine analysis and maintenance on bank systems of record for member data.
• Partner with IT Business Analysts to identify technical solutions when applicable.
• Become a resource and advocate for data integrity within the organization by identifying educational needs.
• Provide guidance and instruction to operational teams regarding recommended procedural changes needed to improve collection and maintenance of member data.
• Participation/engagement during projects assigned.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Minimum Required Skills & Competencies:

• Analytical, organizational, and logical reasoning skills.
• Ability to work independently, analyze data, and recommend appropriate actions.
• Experience with Microsoft Office applications, including but not limited to Outlook, Word, Excel, PowerPoint, and Visio.
• Effective communication skills are both written and verbal.
• Dependable, high level of initiative, inquisitive nature, and positive attitude.
• Enjoy very detailed research, data entry and documentation.
• Ability to manage and prioritize multi-faceted workload effectively and thrive in a deadline driven work environment.

Desired Skills & Competencies:

• Excel experience
• Working knowledge of Banking systems and processes.
• Recent experience working with banking core software platforms and related systems.
• Understanding of regulatory requirements related to bank operations.

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.