Customer Operations And Safety Support

Wealth Recruitment, LLCFoster City, CA

$25+ / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$25+/hour

Job Description

We are seeking a professional, customer-focused Autonomous Shuttle Attendant to support daily operations for an on-demand autonomous ride-hailing service. In this role, you will serve as a key point of contact for riders by ensuring safe, efficient, and welcoming transportation experiences.

The ideal candidate is calm under pressure, highly communicative, safety-oriented, and experienced in customer-facing environments. This position requires strong interpersonal skills, attention to detail, and the ability to manage service disruptions with professionalism and empathy.

Key Responsibilities

Uphold a safety-first, inclusive, and open-communication culture
Greet passengers and provide a warm, welcoming rider experience
Authenticate riders using badge scanning systems
Coordinate and hail autonomous vehicles between locations
Communicate with cross-functional operations teams through Slack and vehicle communication channels
Perform light crowd control and assist with rider flow management
Provide timely service updates and disruption communications
Assist passengers during service interruptions or emergency situations
Follow operational protocols and procedures accurately

Requirements

Qualifications

Minimum 2 years of experience in customer service, retail, hospitality, transportation, or another customer-facing role
Excellent verbal communication and interpersonal skills
Strong customer-service mindset with a commitment to positive rider experiences
Ability to remain calm and professional in high-pressure situations
Experience with conflict resolution or de-escalation techniques preferred
Detail-oriented with the ability to follow established procedures and safety protocols
Proactive, dependable, and resourceful team player
Comfortable using communication platforms such as Slack

Physical Requirements

Ability to stand and walk for extended periods outdoors
Ability to lift and carry moderate loads
Flexibility to work assigned shifts and operational locations as needed

Benefits

Candidates must be available to work:

7:30 AM – 4:00 PM shiftsOR
11:30 AM – 8:00 PM / 12:00 PM – 8:30 PM shifts

Initial scheduling may begin as:

Monday – Friday

However, weekend flexibility will be required in the future based on business needs and rider support operations in Foster City.

Pay Rate = $25 per hour

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FAQs About Customer Operations And Safety Support Jobs at Wealth Recruitment, LLC

What is the work location for this position at Wealth Recruitment, LLC?

This job at Wealth Recruitment, LLC is located in Foster City, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Wealth Recruitment, LLC?

Candidates can expect a pay range of $25 (per hour).

What employment applies to this position at Wealth Recruitment, LLC?

Wealth Recruitment, LLC lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Wealth Recruitment, LLC?

Wealth Recruitment, LLC is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Wealth Recruitment, LLC?

You can apply for this role at Wealth Recruitment, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.