Customer Operations Manager
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Overview
Compensation
$58,000+/year
Job Description
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function.
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
- Resolves customer issues, ensuring a positive customer experience.
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
- Conducts performance evaluations that are timely and constructive, where applicable.
- Participates in the recruiting process, as required.
- Provides management with various updates and indicators as requested.
- Remains current on all administrative duties according to company policy.
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality, or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred.
- Moderate proficiency in Microsoft Office Suite.
- Ability to collaborate with internal and external stakeholders.
- Flexible and adaptable; ability to work effectively in ambiguous situations.
- Excellent verbal and written communication skills.
- Ability to address and resolve customer service challenges.
- Results-driven, ability to make decisions, and help solve problems.
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
- Ability to drive process and organizational change.
- Ability to influence.
- Ability to motivate teams and keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability.
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental.
- Paid Time Off.
- Medical, Dental & Vision plan options.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Operations Manager Jobs at Hertz
What is the work location for this position at Hertz?
This job at Hertz is located in Lihue, HI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hertz?
Candidates can expect a pay range of $58,000 (per year).
What employment applies to this position at Hertz?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Hertz?
You can apply for this role at Hertz either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.