Customer Operations Representative (Outdoor/Sports)

Who We Are:

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting:

Customer Operations Representative

Helly Hansen, a team of passionate people committed to deliver incredible customer interactions, is looking to add a Customer Service Representative equally as passionate about helping customers and the outdoors. Born by the sea, raised by the mountains, each day we have the opportunity to connect with outdoor enthusiasts who share the most incredible experiences with us, this is what fuels us. As a brand we are committed to manufacturing high-performance products that allow people to feel alive, whether that is on the mountain or the sea. Each decision we make we are thinking of our customers, and this comes together by strong teamwork and passion for what we do.

Our Customer Service Representatives are committed to providing best in class customer experiences. Making connections with our customers through shared outdoor stories and providing thoughtful solutions to customer inquiries is what drives us. We are looking for someone who is like-minded and would like to deliver superior experiences to our customers and sales team.

This Customer Service Representative works at our North America headquarters facility in Sumner, WA

Specific Responsibilities:

• Acknowledge, confirm, enter, process, and monitor customer orders.
• Proactively communicate with our wholesale customers and/or sales representatives about any issues concerning their orders (product quality, order tracking, availability of product/product delays, shipping/delivery issues, billing, etc.), providing prompt responses and problem-solving to find solutions.
• Provide frequent order status updates to customers and sales representatives.
• Provide customer support electronically or by phone in a timely and accurate manner.
• Establish and maintain accurate account details for customers.
• Process returns, including warranty claims.
• Provide product information to customers and identify opportunities to sell/upsell.

The successful candidate will have:

• Excellent verbal and written communication skills.
• Exceptional ability to deal with adverse situations positively.
• High School diploma or equivalent.
• A minimum of 2 years of customer service, sales, or operations experience.
• Computer proficiency (Microsoft Word, Excel, email, and databases).
• Strong organizational skills and attention to detail.
• An enthusiastic, positive attitude and dedication to building strong customer relationships.
• Knowledge of the Helly Hansen brand and experience in the outdoor apparel industry is preferred.
• Bilingualism (English/French) is a plus.
• LOOKING FOR PASSION IN OUTDOOR/SPORTS*

Helly Hansen is an equal opportunity employer.

Leadership Competencies Expected for this Role

Foundational Leader

Global Agility- Be open and adapt quickly when things change

Purposeful Integrity- Do the right thing, even when no one is watching

Strategic Foresight- Think ahead and plan for what's coming

Customer Centric Innovation- Find better ways to serve our customers

Urgency for Impact- Act fast and get results that matter

Bold Accountability- Take ownership of your work and results

Empowered Collaboration- Work well with others to get things done

#LI-BE1

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.