Customer Program Manager

Job Summary:

Responsible for coordinating quoting activities, supporting new product launches, and assisting program management throughout the product lifecycle. This role facilitates communication between engineering, sales, finance, and operations while maintaining documentation, tracking quoting activity, and supporting order processing and invoicing.

Job Responsibilities:

• Coordinate RFQ review, cost model development, and quote approval processes.
• Maintain quote tracking and documentation within internal systems.
• Support communication of awarded, lost, or inactive quotes to internal teams.
• Coordinate new program launches including documentation, project numbers, and part releases.
• Assist Program Managers with project tracking, customer requests, and change management activities.
• Support tooling and project invoicing by gathering required documentation and coordinating with finance and engineering teams.
• Track project and quote status, providing updates during internal meetings.
• Assist with order entry, pricing updates, and EDI order issue resolution.
• Maintain accurate records and documentation related to quoting, program launches, and customer orders.
• Ensure customer requirements are met through supporting cross-functional groups internally to support customer success.

Education, Skills and Experience:

• Bachelor’s degree in Business, Supply Chain, or related field.
• 10+ years of sales experience in a manufacturing or industrial environment.
• 5+ years in a sales leadership role.

License, Certification or Special Requirements:

None required.

Work Environment and Physical Demands:

The work environment and physical demands described here are representative of those that an employee will encounter to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to a normal office environment and occasionally required to walk through a plant environment.  The employee is regularly required to sit and use hands to finger, handle, or feel.  The employee frequently is required to talk or hear.  The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and peripheral vision.

Personal Protective Equipment (PPE) must be worn including but not limited to: eyes, ear, foot and/or other protective devices as required.