Overview
Schedule
Full-time
Education
Engineering (PE)
Career level
Director
Remote
On-site
Benefits
Health Insurance
Disability Insurance
Life Insurance
Job Description
Customer Program Manager
San Antonio, TX
Build an Aviation Career You're Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Customer Program Manager, you will serve as the primary customer point of contact for assigned engine maintenance, repair, and overhaul (MRO) programs. In this customer-facing role, you will manage long-term customer relationships, oversee contract execution, and coordinate cross-functional teams to ensure successful program performance related to cost, quality, delivery, and customer satisfaction.
What You'll Do
- Serve as the primary customer point of contact for assigned MRO programs and long-term customer accounts.
- Manage customer relationships throughout the engine maintenance lifecycle, from induction through delivery.
- Coordinate with Operations, Engineering, Planning, Supply Chain, Quality, and other internal teams to support successful program execution.
- Monitor and manage program performance related to cost, quality, schedule, and delivery commitments.
- Lead customer program reviews and provide regular updates to internal stakeholders and customer leadership teams.
- Support contract execution and ensure alignment with agreed scope of work, pricing, schedules, and service commitments.
- Manage customer expectations, resolve escalations, and communicate program risks, changes, and technical findings.
- Analyze program financial performance, including cost tracking, forecasting, and profitability considerations.
- Develop strong working relationships with customers, including senior-level customer representatives and internal leadership teams.
- Support continuous improvement initiatives that enhance customer satisfaction, operational performance, and program execution.
Basic Qualifications:
- Minimum of 5 years of professional experience in aerospace, aviation, manufacturing, MRO, or a related technical industry.
- Minimum of 5 years of experience in program management, customer account management, operations management, or related customer-facing business roles.
- Experience managing customer programs, contracts, or long-term customer relationships in a complex operational environment.
- Demonstrated experience managing program performance related to cost, quality, and delivery metrics.
- Experience coordinating cross-functional teams and working with multiple internal stakeholders to meet customer commitments.
- Strong financial and business acumen, including experience with forecasting, cost tracking, or program performance analysis.
- Bachelor's degree in Business, Aviation Management, Engineering, Supply Chain, or a related field, or equivalent combination of education and experience.
Desired Skills:
- Strong customer relationship management and communication skills.
- Excellent organizational, analytical, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Strong presentation skills with experience leading customer program reviews.
- Experience working with senior leadership teams and executive-level customer stakeholders.
- Familiarity with aerospace engine MRO operations and maintenance processes preferred.
- Knowledge of aerospace contracts, service agreements, and operational performance metrics preferred.
Benefits that make life better:
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
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FAQs About Customer Program Manager Jobs at Standard Aero
What is the work location for this position at Standard Aero?
This job at Standard Aero is located in San Antonio, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Standard Aero?
Employer has not shared pay details for this role.
What employment applies to this position at Standard Aero?
Standard Aero lists this role as a Full-time position.
What experience level is required for this role at Standard Aero?
Standard Aero is looking for a candidate with "Director" experience level.
What education level is required for this job?
The education requirement for this position is Engineering (PE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Standard Aero for this role?
Standard Aero offers following benefits: Health Insurance, Disability Insurance, Life Insurance, Family/Dependent Health, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Standard Aero?
You can apply for this role at Standard Aero either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.