Customer Quality Specialist

Job Summary

Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based in Madison, WI (hybrid). Be part of a collaborative, quality‑driven, and customer‑focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

• Provide high‑quality customer support by serving as the primary quality representative for assigned customers

• Ensure compliance with applicable quality, food safety, and environmental regulations and standards (e.g., FSSC 22000, GFSI, cGMP, ICH Q7)

• Partner cross‑functionally to understand customer requirements, quality expectations, and IFF management plans

• Manage technical commercialization activities, including risk assessments and approvals for materials, packaging, and labeling

• Create, maintain, and deliver customer‑facing product documentation such as Product Descriptions, Certificates, and Statements

• Manage product quality and food safety complaints, including investigations, root cause analysis, corrective actions, and customer communication

• Serve as IFF's representative in customer quality meetings, audits, and assurance activities, including site visits as required

• Manage product master data in SAP and support information flow for new products and product changes

• Measure KPIs, drive continuous improvement, and support additional quality workflows such as product returns and deviations

What Makes You the Right Fit

• Bachelor's degree in science or a related field

• Minimum of 4 years of experience in food ingredients, dietary supplements, pharmaceuticals, or quality/regulatory roles

• Strong knowledge of food safety systems, GMPs, HACCP, and quality management systems

• Hands‑on, service‑oriented mindset with strong organizational skills and attention to detail

• Ability to manage multiple priorities independently with minimal supervision

• Strong analytical, problem‑solving, and decision‑making skills

• Excellent written and verbal communication skills

• Comfortable working with IT platforms such as SAP, Salesforce, and SharePoint

• Ability to collaborate effectively with cross‑functional stakeholders globally

How Would You Stand Out?

• Experience supporting customer audits, inspections, or regulatory interactions

• Background managing Kosher, Halal, export requirements, or product registrations

• Proven success driving continuous improvement in customer quality or food safety processes

Why Choose Us?

• Training opportunities

• Learning and development programs from day one

• Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more