Customer Relations Administrative Coordinator
TPI Global (formerly Tech Providers, Inc.)Atlanta, GA
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Job Description
Title: Customer Relations Administrative CoordinatorDuration: 12-month contract w/ yearly extensionLocation: Atlanta GA In-office requirements: 2-3 days per week ( Hybrid Work Arrangement)Position overview
- Provide clerical and administrative support to the Customer Experience Department, Area field staff, and client personnel.
- Manage the voucher system, process payments to dealers, and handle goodwill check requests from customers.
- Conduct routine evaluations of sales contracts for repurchased units to identify any violations of the over MSRP Policy.
- Send correspondence to the Dealer Principal at the Porsche Center and forward debit files to the Accounting department.
- Generate departmental check requests and related CRM documentation and prepare reports.
- Submit dealer payments and reimbursements to the accounting department.
- Conduct monthly assessments of sales contracts for repurchased units to identify violations of the over MSRP Policy.
- Send correspondence to the client Dealer Principal and submit debit files to accounting.
- Respond to inquiries from client dealers and client Field Managers regarding payments and vouchers.
- Administer the department’s goodwill voucher program, including maintaining and updating the voucher redemption website, processing dealer and voucher reimbursements, performing audits, providing dealership training and coaching, and creating reports as needed.
- Order and mail FL Lemon Law booklets to all Florida client bi-annually.
- Scan and attach relevant documents to CRM and shred the originals.
- Receive and distribute mail, and send packages as required.
- Organize meetings and department events.
- Compile monthly reports for various projects.
- Serve as backup for the Repurchase Claims Coordinator.
- Provide support to the Senior Manager of Customer Relations on ad hoc projects
- Associates’Degree in Business Management and/or equivalent experience in administrative field
- 2+ years’experience in an administrative role
- 1+ years in automotive industry a plus
- Good communication skills
- Attention to detail and accuracy of work.
- Ability to multi-task
- Works well with limited direct supervision and direction
- Exemplary organizational skills
- Knowledgeable of Microsoft Office programs, SAP, Adobe Acrobat Reader/Writer
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FAQs About Customer Relations Administrative Coordinator Jobs at TPI Global (formerly Tech Providers, Inc.)
What is the work location for this position at TPI Global (formerly Tech Providers, Inc.)?
This job at TPI Global (formerly Tech Providers, Inc.) is located in Atlanta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TPI Global (formerly Tech Providers, Inc.)?
Employer has not shared pay details for this role.
What employment applies to this position at TPI Global (formerly Tech Providers, Inc.)?
The employer has not provided this information. This may be discussed during the hiring process.
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