Customer Relations Assistant

Customer Relations AssistantCompany OverviewSpee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years have expanded throughout the Midwest. Job SummaryThe Customer Relations Assistant will provide administrative support in the Customer Relations department. Hours and WagesMonday-Friday, 8:00AM-5:00PM$18.00-$20.00 per hour, based on experience

Duties and ResponsibilitiesRespond to sales department inquiries, emails, and phone calls

Support existing and new customers regarding services, quotes, etc.Assist with distributing mass mailings and sending out information packets to potential customers

Conduct outbound prospecting and follow-up calls with prospective and existing customers to generate new business opportunities, strengthen customer relationships, and support sales growth. Update customer account information and enter new shipping accounts into system to ensure correct billing records

Handle a high volume of calls in a fast-paced environment while providing professional, courteous, and customer-focused service

Prioritize and manage multiple tasks effectively to meet deadlines and department needs

Prioritize and complete assigned tasks independently while maintaining effective communication and collaboration with team members.Perform other related duties as assigned

Skills and AbilitiesExcellent verbal and written communication skills

Strong organizational skills and attention to detail

Excellent customer service

Proficient with Microsoft Office Suite and related sales program

Education and ExperienceAt least 18 years of age

High school diploma or equivalent required

Sales and/or Marketing experience preferred

Physical RequirementsProlonged periods of sitting at a desk, working on a computer, and answering the phone

Must be able to lift up to 15 pounds at times

Ability to work with all types to freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animals

BenefitsHealth Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.EEO and Affirmative Action StatementSpee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status. Must be able to pass a criminal background check. 

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