Customer Relations Associate

Atlantis Promotions is seeking a friendly Customer Relations Associate in White Plains to help expand awareness of Verizon FiOS. The Customer Relations Associate supports our sales efforts by meeting households, sharing easy‑to‑understand benefits, and creating a welcoming experience for every family they speak with. As a Customer Relations Associate, you translate speed into satisfaction! In your community interactions, you’ll learn to connect technical specs like multi-gigabit speeds to real-life applications, forging agreements where value is crystal clear for both sides. The Customer Relations Associate builds a sales pipeline through genuine engagement, and their skill will ensure that sales contribute to long-term customer loyalty . Core Functions of the Customer Relations Associate Initiate direct conversations with White Plains residents, presenting Verizon FiOS fiber‑optic bundles as the superior upgrade over cable to drive immediate sign‑ups. Identify untapped neighborhoods and coordinate outreach near commuter hubs to generate new FiOS subscription opportunities. Demonstrate FiOS’s symmetrical multi‑gigabit speeds, persuading households that fiber delivers unmatched reliability for remote work and streaming. Guide families through the FiOS enrollment process, ensuring WiFi 7 hardware and entertainment packages are installed seamlessly. Differentiate FiOS from competitors by emphasizing its immunity to weather‑related lag and cable’s shared bandwidth issues. Update sales systems, track customer progress, and deliver actionable insights to leadership. Education & Experience Needed for the Customer Relations Associate Experience in fast‑paced customer relations or sales environments, demonstrating problem‑solving and relationship‑building skills. Strong communication skills, able to clarify FiOS fiber‑optic advantages vs. cable in persuasive, customer‑friendly terms. Proactive and detail‑oriented, with proven ability to manage customer data and outreach campaigns using secure sales tools. Preferred Skills for the Customer Relations Associate Builds long-term customer loyalty through transparent sales conversations. Aligns outreach efforts with Verizon FiOS campaign goals to maximize sales impact. Upholds sales standards to strengthen brand reputation and community trust. Treats every interaction as a strategic sales opportunity to expand fiber adoption.