Customer Relations Associate & Product Specialist
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$60,000-$80,000/year
Benefits
Health Insurance
Paid Vacation
401k Matching/Retirement Savings
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Customer Relations Associate & Product SpecialistElectionSource is searching for a positive, creative, detail-oriented person with sales experience for the position of Customer Relations Associate & Product Specialist. This position is responsible for providing customer service, election equipment testing and maintenance. Additionally, this position offers sales opportunities for ElectionSource products and services, with commission. This is a full time salaried (plus commission) position, and includes the following benefits; Vacation & Holiday time off, Health Insurance, Dental Insurance, a matching 401K plan, and use of a company cell phone & vehicle or mileage. Responsibilities
- Proactively provide support to resolve customer product & service requests and coordinate effective and appropriate solutions to meet customer needs.
- Sell and process product and service orders based on customer needs, requirements, warranties, and/or customer contracts.
- Assist in training within sales territory.
- Collaborate with customers and internal departments to provide timely, accurate information and feedback on improving end-user functionality.
- Contribute to the preparation of each election precinct reports, coding, and ballot orders.
- Meet with County and Local Clerks to discuss new products, voting systems and election services.
- Handling support calls from clients
- Proactively provide support to resolve customer product & service requests, and coordinating effective and appropriate solutions to meet customer needs
- Process product & service orders based on the customer needs, requirements, warranties and/or customer contract
- Collaborate with customers, and internal departments to provide timely and accurate information and feedback on improving end-user functionality
- Work with ElectionSource management team on implementing State of Michigan Bureau of Election updates and certifications
- Travel to Clerk Association Meetings
- Other assigned responsibilities as needed or required
Qualifications
- Associate’s degree or higher preferred, but not required
- Demonstrated skills supporting complex technical product implementations & solutions
- Customer Relations and Sales experience preferred
- Knowledge and understanding of the elections industry preferred, but not required (we will train)
- Excellent verbal and written communication skills along with good presentation skills
- Strong organizational skills including multi-tasking and time management
- Ability to establish and maintain business relationships with customers
- Ability to analyze problems and identify potential solutions and preventive measures
- Willingness to travel up to 50% of the time
- Capability to work longer hours during election time
- Good driving record
- Positive attitude
- Self-starter
Benefits
- Pay: Starting $60,000 per year, + Commissions
- 401(k)
- Paid time off
- Bonus pay
- Health Insurance
About ElectionSourceLeading the nation in Election Experience; with over 3,000 customers across the world ElectionSource is a leader in the election industry; providing turnkey election services, support and products. Our experienced staff has over 150 years of combined experience in conducting elections. Our service and support are second to none. We have over 1,000 election related products available including voting booths, ballot bags, election signs and more. ElectionSource provides services such as software development, election coding, support, preventative maintenance and ballot production to county, state, local governments, unions, tribal and fraternal organizations. ElectionSource is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.
Compensation: $60,000.00 - $80,000.00 per year
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Relations Associate & Product Specialist Jobs at ElectionSource
What is the work location for this position at ElectionSource?
This job at ElectionSource is located in Grand Rapids, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ElectionSource?
Candidates can expect a pay range of $60,000 and $80,000 per year.
What employment applies to this position at ElectionSource?
ElectionSource lists this role as a Full-time position.
What experience level is required for this role at ElectionSource?
ElectionSource is looking for a candidate with "Senior-level" experience level.
What benefits are offered by ElectionSource for this role?
ElectionSource offers following benefits: Health Insurance, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at ElectionSource?
You can apply for this role at ElectionSource either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.