Customer Relations Associate - Part Time Remote
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Overview
Job Description
About GFI Ikigai
At GFI Ikigai, we are on a mission to combat financial illiteracy and make a positive impact on communities worldwide. We take pride in our commitment to excellence, providing online tools and in-house training for personal and professional growth. Our platform supports multiple career paths, making financial independence accessible to a diverse group of people.
About the Position: Customer Relations Associate - Part Time Remote
We are seeking a motivated and customer-focused individual to join our team as a Customer Relations Associate. This part-time remote position entails managing customer interactions, ensuring high levels of satisfaction, and fostering long-term relationships. This role emphasizes customer service and the effective handling of customer queries and requests, driving a robust client support structure. If you have a passion for helping individuals and wish to contribute positively to customer experiences, this position is ideal for you!
Benefits
- Flexible scheduling with personalized customization
- 100% remote position with comprehensive online tools and training
- Leadership development opportunities
- Competitive compensation ($65,000 - $85,000 part-time), with advancement potential based on personal goals
Customer Relations Associate Daily Responsibilities
- Serve as the key point of contact for customers, ensuring their satisfaction and addressing their needs.
- Provide accurate, valid, and complete information by using the right methods and tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintain detailed records of customer interactions and process customer accounts
- Engage in upsell and cross-sell opportunities to enhance customer satisfaction
- NO Cold Calling, NO Door Knocking
Requirements of the Customer Relations Associate Role
- 18 years or older
- Pass a background check
- Strong verbal and written communication and customer relationship management skills
- Familiarity with CRM systems (e.g., Salesforce) and basic reporting
- Ability to interpret customer satisfaction metrics and prepare concise summaries
- Experience or aptitude for identifying customer service improvement opportunities
Additional Qualifications
- Preferred backgrounds include customer service, sales, and support roles
- Education, coaching, military, or elite athlete backgrounds are a great fit!
- Entrepreneurially-minded, self-motivated, and desire to grow and help people
- Advanced negotiation techniques or technical troubleshooting skills may be beneficial
Join us as a part-time Customer Relations Associate and contribute to enhancing our customer service and support capabilities. We look forward to reviewing your application and exploring how we can achieve outstanding results together!
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
