Customer Relations Manager

ClassetFranklin, IN

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Benefits

Career Development

Job Description

Ace Handyman Services is Hiring a Customer Service Representative (CSR)!

Location: 190 Commerce Drive, Franklin, INSchedule: Full-TimePay Rate: $19–$21 per hour (plus performance bonuses)Employment Type: Full-Time

Overview

Turn your customer service and administrative experience into a rewarding career with Ace Handyman Services. As a locally veteran-owned franchise backed by a respected national brand, we provide the stability of a large company with the culture of a close-knit team.

We are looking for a highly organized, tech-savvy Customer Service Representative (CSR) to keep our schedules running smoothly, support our craftsmen, and ensure our customers—especially commercial clients—receive professional, hassle-free service.

No construction experience is required. If you can multitask, solve problems, and build strong client relationships, you’ll thrive in this role.

Responsibilities

Answer inbound job leads and educate customers about our services
Manage scheduling and coordinate material orders for multiple craftsmen
Use ServiceTitan software to maintain accurate job records and workflows
Build and maintain strong relationships with commercial clients
Ensure projects are completed on time and presented professionally
Provide logistical support and assist with weekly accounting tasks
Follow up with past customers to build loyalty and generate repeat business
Support sales efforts through customer education and service recommendations

Requirements

5+ years of administrative/scheduling experience
3+ years of sales experience
Technologically savvy and comfortable learning new systems
Strong customer service and multitasking skills
Exceptional communication and relationship-building abilities
Comfortable educating customers and supporting sales conversations

Nice to Have

Experience with ServiceTitan
Bilingual (English/Spanish preferred)
QuickBooks knowledge
Experience working with commercial clients

Benefits

Paid Time Off
Sales Bonuses
401(k) Retirement Plan
Growth Opportunities and regular pay reviews
Competitive hourly pay
Flexible scheduling
Cell phone reimbursement
Company credit card

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FAQs About Customer Relations Manager Jobs at Classet

What is the work location for this position at Classet?

This job at Classet is located in Franklin, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Classet?

Candidates can expect pay range between $19–$21 for this role.

What employment applies to this position at Classet?

Classet lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at Classet?

Classet is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Classet?

You can apply for this role at Classet either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.