Customer Relations Representative

Apex Premier Management We focus on building authentic relationships that matter. By engaging directly with clients and communities across California, we create interactions that are not only memorable but also drive trust, credibility, and measurable results and we are currently looking for a Customer Relations Representative to join our AT&T B2B campaign in Fresno, CA. This Customer Relations Representative role is a sales-focused opportunity for individuals who enjoy working directly with business clients, building rapport, and delivering value-driven solutions. At Apex Premier Management, every Customer Relations Representative is trained to represent AT&T professionally while driving measurable results. As a Customer Relations Representative, you will engage with prospective and existing business clients to identify needs, present telecom solutions, and close sales opportunities. The Customer Relations Representative position combines consultative selling with high-quality customer service, ensuring long-term client satisfaction and retention. Each Customer Relations Representative plays a key role in strengthening Apex Premier Management’s client partnerships in the Fresno market. This Customer Relations Representative role is ideal for someone who excels in a fast-paced environment and understands how strong customer service directly impacts revenue growth. Responsibilities of a Customer Relations Representative: Serve as a Customer Relations Representative for assigned accounts and prospective accounts Conduct face to face or direct sales consultations focused on AT&T solutions Foster strong relationships by providing exceptional customer support, ensuring satisfaction with every interaction. Identify client needs and recommend customized telecom packages Stay up to date with product offerings, services, and promotions to provide comprehensive support and creative solutions. Maintain accurate records of customer/ client interactions, sales activity, and outcomes Collaborate with cross-functional teams to implement outreach initiatives aimed at increasing customer satisfaction, loyalty, and retention. Requirements for the Customer Relations Representative: High school diploma or GED preferred A friendly and approachable personality with a resilient attitude for delivering excellent customer service and support. Strong communication skills, with the ability to engage supportively and empathetically with customers. A collaborative mindset and the ability to work well with diverse clients and groups of people across departments. 1-2 years of experience in a customer service or client-facing role, preferably in telecommunications or a similar field. Ability to thrive in a fast-paced environment and adapt to frequently changing customer needs. Empower your career with Apex Premier Management, Fresno’s trusted telecom consulting firm. Explore AT&T partner solutions and growth opportunities today!